SAMANTHA GRAY
Jonesboro,Arkansas
Summary
Service-focused professional with a strong record in customer experience and fundraising. Expertise in building relationships and guiding individuals through complex processes, while managing high-volume interactions. Generated over $2M in revenue through consultative sales and recognized for integrity and consistent performance.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Senior Inside Sales & Customer Experience Associate | Mentor | Story Guide
Publishing Concepts, Inc. (PCI)
04.2019 - Current
- Manage 40–50+ daily customer interactions, answering questions, resolving concerns, updating accounts, and providing clear guidance.
- Assist customers with questions regarding orders, accounts, payments, refunds, and adjustments.
- Provided empathetic support for declined payments and outstanding balances, helping customers navigate sensitive financial situations.
- Review unpaid invoices and communicate with customers regarding sensitive payment issues.
- Balance recovery responsibilities with regular customer support duties while maintaining productivity.
- Enhanced customer experience by addressing payment-related inquiries and improving overall service quality.
- Supported alumni, members, and community groups through high-volume phone and email communication, fostering relationships and identifying needs to enhance customer satisfaction.
- Maintain accurate customer records and ensure data integrity across systems.
- Mentor new associates, helping them understand expectations, develop confidence, and transition successfully into their roles.
- Support team engagement through motivational activities, contests, and collaborative initiatives.
- Recognized for integrity, dependability, and consistent performance in remote work environments.
- Generated $2M+ in career revenue through consultative, service-focused conversations.
- Produced $700,000 from 2024–2026 YTD, including: 2024: $367,000, 2025: $333,000, 2026 YTD: $150,000.
- Earned multiple company awards: President’s Club (3×), Chairman’s Club, Director’s Club, and Act with Integrity (2×).
- Conduct personal-story interviews for Oral History Projects, building rapport and ensuring respectful, meaningful conversations.
Fundraising Specialist | Fundraising Coach
The Heritage Co.
Jonesboro, USA
08.2016 - 04.2019
- Engaged donors and communicated mission goals to facilitate contributions for nonprofit organizations.
- Built relationships with donors through active listening, empathy, and mission-focused conversations.
- Answered questions, addressed concerns, and guided donors through contribution processes.
- Represented organizations such as ACLJ, MAAD, St. Labre, and Children’s Wish Foundation to enhance donor relationships.
- Coached team members to strengthen communication, donor engagement, and performance.
- Organized and maintained lead lists to track potential donors and developed donors to strengthen fundraising efforts over one year.
- Worked in a fast-paced environment requiring professionalism, resilience, and consistent productivity.
Customer Service / Team Support
Wendy’s
Hampshire, USA
05.2011 - 12.2015
- Provided friendly, efficient customer service to over 100 customers daily in high-volume environment.
- Served customer orders promptly at windows, counters, and tables to enhance dining experience.
- Operated cash register, processing transactions accurately and swiftly to maintain customer satisfaction.
- Prepared and cooked food items following company standards.
Education
Diploma -
Hampshire High School
Hampshire01-2013
Skills
- Sales
- Fundraising Support
- Customer and Donor Support
- Account Support
- Payment Processing
- Issue Resolution
- Consultative Skills
- Needs Assessment
- Relationship Building
- Professional Communication
- Email Communication
- Remote Work Proficiency
- Performance Consistency
- Organizational Management
- Schedule Management
- Accountability
- Team Leadership
- Mentoring
- Conflict Resolution
- Active Listening
- Interviewing and Storytelling Guide
Certification
Round Table Storytelling Academy, Story Guide Certificate, 2022
Accomplishments
- Recognized as a consistent high-performing sales professional with multiple company revenue awards, including President’s Club, Chairman’s Club, and Director’s Club, as well as two Act With Integrity Awards.
Seeking Remote
True
Personal Information
Available: 8–5 CST
Timeline
Senior Inside Sales & Customer Experience Associate | Mentor | Story Guide
Publishing Concepts, Inc. (PCI)
04.2019 - Current
Fundraising Specialist | Fundraising Coach
The Heritage Co.
08.2016 - 04.2019
Customer Service / Team Support
Wendy’s
05.2011 - 12.2015
Diploma -
Hampshire High School