Elizabeth Spillman
Portland,OR
Summary
Customer experience professional with expertise in communication and problem-solving. Skilled in identifying customer needs and integrating feedback to enhance service. Detail-oriented approach ensures high standards in interactions, driving customer satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Customer Experience Guide
Patagonia
Portland, Oregon
10.2022 - Current
- Guided customers to choose sustainable outdoor products and apparel, enhancing their shopping experience.
- Resolved complex issues during transactions, streamlining customer interactions.
- Collaborated with team members to maintain product displays and inventory organization.
Child Care
Colleges Nannies & Sitters
11.2021 - 04.2022
- Delivered child care services to diverse families with children aged 1 to 12, fostering a nurturing environment
- Monitored children's safety consistently, creating a secure atmosphere for exploration and growth
- Facilitated engaging activities for children to maintain interest and participation in educational activities while cared for
Rental Cleaning Service
Vacasa
02.2021 - 09.2021
- Oversaw laundry operations, provided fresh linens for guests, changed beds, and cleaned all areas thoroughly
- Executed maintenance responsibilities independently to ensure cleanliness of rental spaces
- Delivered cleaning assignments on time to uphold guest satisfaction
Florist & Delivery Driver
Newport, Florist & Gifts
05.2020 - 12.2020
- Coordinated logistics for events, organized and delivered floral arrangements countywide to ensure timely service
- Answered telephones, took orders, created custom arrangements to meet customer preferences and enhance satisfaction
- Executed cleaning tasks to maintain store cleanliness, ensuring a welcoming environment for customers
Hostess & Busser
Local Ocean Seafoods
08.2018 - 09.2019
- Greeted customers, coordinated incoming reservations, and reset tables to ensure smooth dining experiences
- Interacted with customers and responded to their wants and needs to enhance overall satisfaction
- Managed tasks efficiently in fast-paced environments to maintain service quality
Education
Arts & Sciences of Esthiology -
Aveda Institute Portland
Portland, OR04-2022
High School Diploma -
Newport High School
Oregon06-2019
Skills
- Understanding customer needs
- Transaction management
- Order processing
- Reservation coordination
- Food safety compliance
- Attention to detail
- Problem solving
- Team collaboration
- Time management
- Effective communication
- Quick learner
Timeline
Customer Experience Guide
Patagonia
10.2022 - Current
Child Care
Colleges Nannies & Sitters
11.2021 - 04.2022
Rental Cleaning Service
Vacasa
02.2021 - 09.2021
Florist & Delivery Driver
Newport, Florist & Gifts
05.2020 - 12.2020
Hostess & Busser
Local Ocean Seafoods
08.2018 - 09.2019
Arts & Sciences of Esthiology -
Aveda Institute Portland
High School Diploma -
Newport High School