Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quindarian Jones

Longview,US

Summary

Customer Service Representative with over 13 years of extensive experience in patient scheduling, time management, and data entry. Adapt at insurance verification and maintaining HIPAA compliance, enhancing patient satisfaction and trust. Committed to leveraging electronic health records and medical terminology expertise to deliver exceptional service and support in healthcare environments.

Overview

13
13
years of professional experience

Work History

Customer Experience Guide

DriveTime
Tyler, TX
05.2024 - Current

Coordinated comprehensive loan processing from opening through closing

Make phone calls, schedule appointments, answer questions and educate potential customers about their options.

Opening/closing the dealership when need.

Enhanced customer experience adhering to DT Way Standards.

Phlebotomist

The Beverly Clinic
Longview, TX, US
02.2022 - 05.2024
  • Ensured accurate blood collection
  • Streamlined equipment setup, reduced wait
  • Conducted venipunctures, improved experience
  • Kept detailed records, aided lab
  • Collaborated with team, ensured timely samples

Assistant Manager

Finish Line
Longview, TX, US
02.2022 - 04.2023
  • Enhanced cash receipt accuracy
  • Improved team sales strategies
  • Ensured smooth store operations
  • Facilitated employee onboarding

Branch Manager

Covington Credit
Longview, TX, US
01.2019 - 10.2021
  • Streamlined processes, improved approval efficiency
  • Guided team, boosted operational efficiency
  • Enhanced client communication, increased satisfaction

Assistant Manager

Insta-Cash Pawn
Longview, TX, US
02.2012 - 09.2018
  • Monitored accounts, boosting customer retention
  • Supervised operations, meeting financial targets
  • Handled scheduling, supporting branch functionality

Education

Associate of Science - Healthcare Management

Ultimate Medical Academy
Clearwater, FL
07.2021

Skills

  • Customer Scheduling
  • Insurance Verification
  • Compliance Processing
  • Electronic Health Records
  • Customer Service
  • HIPAA Compliance
  • Team leadership
  • Staff training and development

Timeline

Customer Experience Guide

DriveTime
05.2024 - Current

Phlebotomist

The Beverly Clinic
02.2022 - 05.2024

Assistant Manager

Finish Line
02.2022 - 04.2023

Branch Manager

Covington Credit
01.2019 - 10.2021

Assistant Manager

Insta-Cash Pawn
02.2012 - 09.2018

Associate of Science - Healthcare Management

Ultimate Medical Academy
Quindarian Jones