Schannel Jessie
Hesperia,CA
Summary
Professional retail worker with 10+ years of experience in customer service and cashier responsibilities. Skilled in managing transactions, resolving customer inquiries, and maintaining product knowledge. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, communication skills, and positive attitude.
Overview
11
11
years of professional experience
Work History
Service Experience Specialist
Nordstrom Rack
05.2019 - 04.2024
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Answered questions about store policies and addressed customer concerns.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Managed efficient cash register operations.
Retail Associate
Ross Dress for Less
01.2013 - 08.2018
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
Dorsey
Los Angeles, CA06-1998
Skills
- Customer service
- Inventory management
- Cash handling
- Visual merchandising
- Employee training
- Sales support
- Product promotion
Timeline
Service Experience Specialist
Nordstrom Rack
05.2019 - 04.2024
Retail Associate
Ross Dress for Less
01.2013 - 08.2018
High School Diploma -
Dorsey
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