Shirlese Lewis
Baytown,Tx
Summary
Detail-oriented professional with a strong background in maintaining accurate health information and ensuring HIPAA compliance. Experienced in utilizing EHR systems, handling patient inquiries, and optimizing administrative processes to enhance efficiency and patient satisfaction. Possess over 7 years of customer service experience with a focus on delivering exceptional care and support.
Overview
7
7
years of professional experience
Work History
City Carrier Assistant
United States Postal Service, USPS
04.2024 - Current
- Planned and cased mail in sequence of delivery for designated route.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
Medical Records Assistant
Baytown Family Clinic
03.2023 - 03.2024
- Posted medical records promptly upon accurate assembly and analysis.
- Audited files for completion and accuracy.
- Maintained accurate patient charts and medical records.
- Scanned and uploaded medical records into electronic medical records system.
Clinical Recruiter/Medical Records
Inquest Clinical Reseach
12.2019 - 02.2023
- Utilized social media sites to recruit new employees.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Worked with healthcare employees to determine specific job qualifications.
- Administered employee benefits programs and assisted with open enrollment.
- Maintained accurate patient charts and medical records.
- Scanned and uploaded medical records into electronic medical records system.
Customer Service Representative
Alorica
01.2018 - 03.2019
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
Education
Associate of Science - General Studies
Houston Community College
Houston, TX12-2023
Bachelor of Science - Health Administration
Capella University
Online03-2027
Timeline
City Carrier Assistant
United States Postal Service, USPS
04.2024 - Current
Medical Records Assistant
Baytown Family Clinic
03.2023 - 03.2024
Clinical Recruiter/Medical Records
Inquest Clinical Reseach
12.2019 - 02.2023
Customer Service Representative
Alorica
01.2018 - 03.2019
Associate of Science - General Studies
Houston Community College
Bachelor of Science - Health Administration
Capella University
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