Shirley Alcantara
Long Beach,CA
Summary
Customer service and supply chain professional with 10+ years of experience in inventory management, procurement, and client relations. Seeking a role that leverages my business and marketing training while highlighting strong organizational and customer-focused skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Onsite Account Manager
Fastenal
Long Beach, California
06.2023 - 08.2025
- Oversaw customer inventory management and supply chain operations, including product reception, sourcing, stocking, and cost-saving initiatives.
- Managed day-to-day customer relationships, executed sales plans, and ensured compliance with service agreements.
- Implemented continuous improvement programs to optimize efficiency and reduce costs.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Implemented customer feedback mechanisms to gather insights and improve service delivery.
Aerospace Sales • Quality Assurance
Av-Tech Industries
Santa Fe Springs, California
05.2022 - 06.2023
- Handled procurement of materials and chemicals to support multiple aerospace sites.
- Conducted inspections, test reports, and compliance checks using MIL-SPEC drawings.
- Collaborated with vendors and customers to fulfill RFQs/RFPs while meeting strict deadlines and on-time delivery goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Receptionist
Planet Fitness
Buena Park, California
03.2019 - 01.2021
- Checked in members and guests, scheduled classes, and provided customer support.
- Process payments and maintain accurate records.
- Scheduled appointments and maintained daily calendar for fitness consultations.
- Processed membership applications and updated member information efficiently.
Teller
Nix Neighborhood Lending
Montebello, California
07.2015 - 09.2018
- Processed customer transactions efficiently and accurately at a community lending institution.
- Issued cashier's checks, traveler's checks, and savings bonds.
- Managed cash drawer by balancing daily transactions and maintaining accurate records.
- Educated clients on lending options, ensuring compliance with company policies.
Assistant
Premier Tax Services
Santa Fe Springs, California
01.2013 - 11.2013
- Managed client communications regarding tax preparation services and deadlines.
- Assisted tax professionals with document collection and verification processes.
- Provided administrative support during peak tax season to streamline operations.
- Performed data entry, filing, scanning, and mail distribution.
Education
Associate of Science - Small Business Administration/Management
Cypress College
Cypress, CA08-2022
Skills
- Inventory management
- Customer relationship management
- Sales planning
- Continuous improvement
- Supply chain operations
- Procurement strategies
- Vendor collaboration
Certification
AS9100 Certified Internal Auditor
Timeline
Onsite Account Manager
Fastenal
06.2023 - 08.2025
Aerospace Sales • Quality Assurance
Av-Tech Industries
05.2022 - 06.2023
Receptionist
Planet Fitness
03.2019 - 01.2021
Teller
Nix Neighborhood Lending
07.2015 - 09.2018
Assistant
Premier Tax Services
01.2013 - 11.2013
Associate of Science - Small Business Administration/Management
Cypress College
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