Shirley Anderson
Sand Springs,OK
Summary
Results-driven Intensive Care Coordinator with expertise in patient assessment, care coordination, and community outreach. Proven ability to develop effective care plans and foster communication between healthcare providers and families. Results-driven Intensive Care Coordinator with expertise in case management, care coordination, and patient assessment. Proven ability to enhance patient satisfaction and outcomes through effective communication and problem-solving.
Overview
10
10
years of professional experience
Work History
Intensive Care Coordinator
Tulsa Cares
Tulsa, Oklahoma
11.2021 - Current
- Updated and maintained databases with current information.
- Resolved patient issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Proposed innovative ideas and solutions that improved team collaboration and patient outcomes.
- Coordinated with health insurance companies to secure financial coverage for intensive care services.
- Scheduled follow-up appointments for discharged patients who require additional support services.
- Coordinated communication among healthcare providers, patients, and families to ensure effective care delivery.
- Organized team meetings to discuss new developments in intensive care medicine.
- Trained new staff on best practices for patient coordination processes.
- Organized support groups to foster patient engagement and empowerment.
- Developed educational materials for patients regarding health management.
- Collaborated with community organizations to provide support services.
- Managed case files and maintained accurate patient documentation.
- Conducted assessments to identify patient needs and resources.
- Facilitated communication between healthcare providers and patients' families.
- Coordinated care plans for patients with chronic health conditions.
State of Oklahoma - Long Term Care Department
State of Oklahoma-DHS
Tulsa, Oklahoma
01.2019 - 11.2021
- Assessed client eligibility for various assistance programs and services.
- Reviewed applications to ensure compliance with government regulations and policies.
- Provided guidance to clients on program requirements and application processes.
- Collaborated with social service agencies to verify client information and documentation.
- Maintained accurate records of client interactions and eligibility determinations to ensure compliance and support decision-making.
- Conducted interviews to gather necessary information from applicants and beneficiaries.
- Analyzed financial information provided by applicants to verify income levels.
- Conducted detailed interviews with applicants to assess eligibility for assistance programs, facilitating timely access to necessary resources.
- Prepared detailed reports outlining the reasons why an individual was denied benefits.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determinations.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Informed applicants of other agencies providing useful or related assistance.
- Resolved client issues with knowledgeable and friendly service, enhancing customer satisfaction and fostering trust in the assistance process.
- Maintained databases to ensure accurate client records.
Food Service Director of Learning Center
Second Missionary Baptist Church
Grand view, MO
04.2016 - 09.2018
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Supervised the daily operations of the kitchen, cafeteria, and catering services.
- Developed menus that catered to diverse dietary needs and preferences.
- Trained and supervised volunteers in food preparation and safety practices.
- Implemented sanitation protocols to ensure compliance with health standards and enhance kitchen safety.
- Ensured compliance with local health codes and other applicable regulations.
- Coordinated inventory management to maintain consistent meal service and prevent shortages.
- Recommended strategies for reducing operational costs without compromising quality standards.
- Performed continuous reviews of operations in order to meet needs, control costs and optimize procedures for maximum customer satisfaction.
- Conducted regular inspections of kitchen equipment to maintain a safe work environment.
- Analyzed financial statements regularly to identify areas of improvement within the organization.
- Created budgets for each department based on projected expenses and revenues.
- Coordinated with event planners for catering services, menu selection, and execution.
- Developed training programs for new hires and ongoing professional development for staff.
- Established systems for tracking performance metrics to improve service efficiency and customer satisfaction.
- Resolved customer complaints quickly and efficiently while maintaining positive relationships with customers.
- Monitored food preparation methods, portion sizes, and presentation to ensure consistency.
- Organized cooking demonstrations to promote healthy eating within the community.
- Fostered community relationships through outreach programs focused on nutrition education.
Education
Bachelor of Arts - Organizational Leadership
MidAmerica Nazarene University
Olathe, KS03-2016
Skills
- Case management
- Care coordination
- Patient assessment
- Discharge planning
- Case needs assessment
- Risk assessment
- Insurance regulations
- Annual case reviews
- Case documentation
- Case planning
- Health insurance navigation
- Compliance auditing
- Database management
- Data management
- Customer relationship management
- Community outreach
- Community resources
- Staff training
- Organizational skills
- Critical thinking
- Problem-solving
- Goal setting
- Communication skills
- Conflict resolution
- Cultural history
- Report writing
Timeline
Intensive Care Coordinator
Tulsa Cares
11.2021 - Current
State of Oklahoma - Long Term Care Department
State of Oklahoma-DHS
01.2019 - 11.2021
Food Service Director of Learning Center
Second Missionary Baptist Church
04.2016 - 09.2018
Bachelor of Arts - Organizational Leadership
MidAmerica Nazarene University