Shirley Battle-Kendall
DeLand,FL
Summary
Dynamic Medical office with extensive experience at excelling in patient care with scheduling and insurance verification.
Proven ability to enhance clinic workflow and ensure HIPAA compliance while delivering exceptional customer service. Skilled in EHR, healthcare billing, contributing to improved patient satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Front/Back Office
Chriss & Associates (Ophthalmology)
Winter Park
01.2024 - Current
- Manage patient scheduling and appointment coordination
- Maintain accurate medical records using electronic health(EHR)system
- Communicate effectively with patients,addressing inquires and ensuring satisfaction.
- Scan ID and Insurance Document and other form provided by the patient.
- Scan documentation from doctor or technician
- Call Retina Specialist for referrals, Fax referral information
- Scan all incoming faxes, Check all voicemail system, emails.
- Verify insurance information for accuracy and compliance
- Receive incoming packages for surgery or contacts.
Front Desk
Walmart-Health Center(Perm Close)
Sanford
01.2023 - 01.2024
- Greeted patients and managed front desk operations to ensure efficient patient flow.
- Scheduled appointments using electronic health record(EHR)systems, optimizing calendar management.
- Verified patient insurance information and processed billing inquires, ensuring accuracy and compliance.
- Coordinated communication between medical staff and patients, enhancing overall service and delivery.
Release of Information Specialist
Ciox Health-Temp Contract
Orange City
01.2021 - 01.2023
- Ensured compliance with HiPAA regulations during release of patient information.
- Managed requests for medical records from patients and third parties efficiently.
- Trained new staff on processes and system related to information release.
- Developed streamlined workflow to improve response time for information requests.
- Reviewed and verified accuracy and release medical document for quality assurance.
PAY TO PROCUREMENT ANALYST
CuraScript Specialty Distribution/Cigna
Lake Mary
01.2018 - 01.2021
- Identified potential savings through detailed analysis of procurement trends
- Developed and maintained supplier relationships to ensure timely delivery of goods.
- Collaborated with cross-functional teams to streamline procurement processes and enhance operational efficiency.
Education
High School Diploma -
Southwest Edgecombe
Pinetops, NCSkills
- Rx Home
- Epic
- Atlas
- Citrix
- Bioformis Modmed, Cerner, Athena health
- Healthsource
- Microsoft Office Suite (Outlook, Excel, Word)
- CERES
- Office Communicator
- Payment Collection Gateway:
- Ship Fed Ex packages and track, FIN Scan, AS400, Availity, CoverMyMeds, EMR
- Friendly, Positive Attitude Teamwork and Collaboration Customer Service Problem-Solving Multitasking Abilities Dependable and Responsible Critical Thinking Excellent, Ambulatory Coordination Communication Organization and Time Management Problem Resolution Computer Skills
Timeline
Front/Back Office
Chriss & Associates (Ophthalmology)
01.2024 - Current
Front Desk
Walmart-Health Center(Perm Close)
01.2023 - 01.2024
Release of Information Specialist
Ciox Health-Temp Contract
01.2021 - 01.2023
PAY TO PROCUREMENT ANALYST
CuraScript Specialty Distribution/Cigna
01.2018 - 01.2021
High School Diploma -
Southwest Edgecombe