SHIRLEY COLE
Education Program Coordinator
Randolph,MA
Summary
Performance-driven administrative professional with vast experience in facilitating support services and office
management; excel at interfacing with multi-disciplinary staff at all levels to ensure organizational goals are attained;
strong organizational, customer service and communication skills with the ability to independently plan and direct
business affairs; effective manager with the skills necessary to direct, train, and motivate staff to their fullest potential;
excellent interpersonal, analytical, and organizational skills; deadline-oriented with proficiency in numerous software
programs and diverse business environments.
Overview
18
18
years of professional experience
Work History
Program Manager
Boston University Medical Center Departments of OB/GYN and Radiology
Boston, MA
03.2013 - Current
- Direct day-to-day operations of residency programs for up to 42 residents and fellows (currently 20) Manage related education budget, including approving and processing of reimbursements and vendor payments Process payroll, monitor time utilization, and communicating statuses Ensure compliance with current guidelines of the American Medical Association (AMA), Accreditation Council for Graduate Medical Education (ACGME), and other applicable governing agencies Manage resident, faculty, and program evaluation processes to ensure compliance with rules and regulations of governing boards (ACGME, GME, etc.) Coordinate and organize program activities, including creation, distribution, compilation and maintenance of all required documentation related to trainees and educational activities Oversee implementation all required modules of program management software, including data reporting, as well as user training for program, faculty and residents Establish and maintain effective communication systems so that team member responsibilities are defined and understood.
- Collaborate with Program Director to effectively coordinate and/or communicate new initiatives to multidisciplinary staff, institutional and regulatory administration.
- Serve as a link between management and residents by handling questions, interpreting and administering policies and helping resolve work-related problems.
Residency Education Program Coordinator
Boston University Medical Center
Boston, MA
03.2009 - 02.2013
- Coordinated the day-to-day operations of Anesthesia residency program consisting of 27 residents Ensured compliance with current guidelines of the American Medical Association (AMA), Accreditation Council for Graduate Medical Education (ACGME), and applicable specialty boards Manage resident, faculty, and program evaluation process to ensure compliance with rules and regulations of governing boards (ACGME, GME, etc.) Coordinated and organize residency program activities, including creation, distribution, compilation and maintenance of all required documentation related to the trainees and educational activities Implement all required modules of the New Innovations residency management software, including the management and reporting of data, as well as user training for program, faculty and residents Managed incoming medical student and resident rotations, including date-sensitive evaluation process and rotation documentation Managed didactic lecture series, Grand Rounds, and calendar of events, including coordinating dates, topics, and lecturers while adhering to Boston University School of Medicine's CME and Liaison Committee on Medical Education (LCME) guidelines Managed and administer resident and medical student educational activities utilizing Blackboard Academic software Provided administrative support to Program Director, as well as managed communications amongst physicians, lecturers, residents, medical students, and institutional and regulatory administrative offices.
Executive Assistant
Boston University Medical Center
Boston, MA
03.2007 - 03.2009
- Provided executive-level administrative support to Vice Chair of Department of Psychiatry Clinical Services Acted as liaison between Vice Chair and all related internal departments / external consultants to ensure proper communications and practices reporting Processed monthly expense reports reflecting supporting documents and budget code indexes Processed and tracked credentialing and reappointments for new faculty Assisted Vice Chair with research grants (prepared submissions, IRB approvals, progress reports, etc.) Coordinated medical student admissions interviews Prepared and coordinated Grand Rounds, Clinical Studies Unit, Pediatric Emergency Services, and Consultation & Liaison schedules, including preparing detailed and complex PowerPoint presentations Assisted with departmental recruitment advertising Prepared high level confidential correspondence, including patient related correspondence, professional recommendation letters, senior management meeting agenda, etc.
Administrative Coordinator
Boston University Medical Center
Boston, MA
02.2006 - 05.2007
- Facilitated access to care for multiple pediatric specialty clinics Coordinated appointment slot utilization with clinical staff Reconciled patient utilization for purpose of generating data to referring physicians, health centers and staff Managed communications for multi-specialty community health centers regarding status of patient referrals Monitored and adjusted systems of incoming referrals to maintain successful relationships with community health centers.
Education
Associate of Arts - Business Management
Newbury Jr. College
1984
Skills
Academic, administrative, administrative support, advertising, Anesthesia, Budget management, budget, excellent communication, community health, Consultation, Council, Customer service, documentation, Emergency Services, senior management, expense reports, functional, grants, Team building, Leadership, team leader, letters, Director, managing, access, Microsoft Office, PowerPoint presentations, multi-tasking, communicator, Office management, organizing, Organizational, Process payroll, policies, Problem resolution, processes, program evaluation, program management, progress, Project coordination, Psychiatry, recruitment, reporting, research, Supervisory, Supervision, user training
Skills
Supervisory, budget management, high-level customer service, experienced team leader, planning and organizing,
results-oriented, excellent communication skills, Microsoft Office
Accomplishments
- Overhauled program assessment tools to enhance data collection.
- Streamlined program operations by transitioning processes to electronic format, resulting in efficiency and time saving.
- Improved program efficiency through implementation of strategic workflow and process improvements.
- Reduced operating expenses by finding smarter solutions for vendors, suppliers and services.
References
References
References provided upon request
Timeline
Program Manager
Boston University Medical Center Departments of OB/GYN and Radiology
03.2013 - Current
Residency Education Program Coordinator
Boston University Medical Center
03.2009 - 02.2013
Executive Assistant
Boston University Medical Center
03.2007 - 03.2009
Administrative Coordinator
Boston University Medical Center
02.2006 - 05.2007
Associate of Arts - Business Management
Newbury Jr. College
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