Kimberly Molina
Hackensack,NJ
Summary
Looking to incorporate myself in a company where my abilities, positive attitude and motivation will further benefit the company’s productivity and result in professional advancement.
Overview
12
12
years of professional experience
Work History
Front Desk Coordinator
HPF Chiropractor
11.2024 - Current
- Managed front desk operations, ensuring efficient patient flow and appointment scheduling.
- Coordinated patient communications, addressing inquiries and enhancing overall service experience.
- Implemented electronic health record (EHR) systems to streamline patient information management.
- Developed and maintained filing systems for patient records, ensuring compliance with regulations.
- Collaborated with healthcare providers to optimize treatment coordination and follow-up care.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Maintained a comprehensive understanding of medical terminology, insurance regulations, and hospital policies to effectively assist patients during the registration process.
Receptionist
Tuckahoe Autoland
01.2024 - 09.2024
- Front desk duties include answering all incoming calls. Follow-up on leads.
- Arrange and schedule meet and greet appointments for new/potential clients for sales.
- Revise account payments and invoicing.
- Provide a high level of customer service.
- Maintain logs of inquiries as required.
- Sort, screen and transfer hi-volume of incoming calls. Prepare sale documents when needed.
Front Desk Agent
Casablanca Hotel
06.2018 - 10.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Performing front as well as back of house duties for the satisfaction of every guest.
- Organizing, making and canceling reservation bills and offering occasional valet parking and providing bell service and delivery.
- Providing guests with fast, friendly and efficient service while managing guests on telephone as well as in front of me.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
CDPAP Home Health Aide
FreedomCare
10.2016 - 06.2020
- Provided compassionate personal care to clients, ensuring comfort and dignity.
- Assisted clients with daily living activities, enhancing their quality of life.
- Monitored vital signs and reported changes to healthcare professionals promptly.
- Developed and maintained positive relationships with clients and families, fostering trust.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Housekeeping
Edison Hotel
10.2016 - 06.2018
- Responsible for placing guest amenities and supplies in the assigned rooms.
- Perform the tasks of changing linens and towels with clean items.
- Handle responsibilities of making beds. Responsible for cleaning bathroom, removing trash, dirty linen and room service items.
- Perform checking of all appliances that are present in the room and in working order.
- Responsible for straightening desk items, furniture, and other appliances.
- Handle the tasks of dusting, polishing and removing marks from walls and furnishings. Vacuum carpets and perform floor care duties in guest rooms and hallway.
Inbound call center
AT&T
04.2014 - 08.2016
- Deliver world class customer service and build customer satisfaction and loyalty.
- Provide effective and timely resolution of a range of customer inquiries.
- Strive for one-call resolution of customer issues.
- Strike a positive and cooperative tone with both customers and coworkers.
- Increase the customer experience by providing information on new products, rate plans, and services through up selling.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
Education
GED Diploma -
High School of Humanities
Skills
Excellent in customer service, interpersonal and communication skills Can communicate effectively orally or in written form in English/Spanish Able to work well under both time and accuracy pressures Great at organizing, prioritizing, coordinating and improvising when necessary to achieve goals and meet operational deadlines Computer literate (Word, Excel, Power point, Internet research) Dynamic worker individually, in teams and as a leader
LANGUAGES
Fluent in English and Spanish.
Timeline
Front Desk Coordinator
HPF Chiropractor
11.2024 - Current
Receptionist
Tuckahoe Autoland
01.2024 - 09.2024
Front Desk Agent
Casablanca Hotel
06.2018 - 10.2021
CDPAP Home Health Aide
FreedomCare
10.2016 - 06.2020
Housekeeping
Edison Hotel
10.2016 - 06.2018
Inbound call center
AT&T
04.2014 - 08.2016
GED Diploma -
High School of Humanities