Shirley Contreras
Palmdale,CA
Summary
Service-oriented professional with pending California real estate license and over 10 years of experience in high-volume customer service operations. Proven track record in resolving client issues and developing team members to achieve success. Strong communication skills and operational focus drive a commitment to helping clients. Committed to contributing to a real estate team and advancing within the industry.
Overview
10
10
years of professional experience
Work History
Manager Level 7 / Store Trainer
In-N-Out Burger
Lancaster, CA
01.2015 - Current
- Store Trainer: Onboarded and trained all new employees, guiding them through company policies, procedures, and job expectations. Supported team members through role transitions and promotions.
- Supervised daily operations, task delegation, and team coordination—skills that directly translate to managing calendars, appointments, and showings in real estate.
- Delivered exceptional customer service and resolved client issues quickly and professionally.
- Handled all aspects of money management: operating cash registers, managing safe drops, courier deposits, and reconciling store funds—ideal experience for transaction tracking and admin support in real estate.
- Certified in all front-of-house and back-of-house roles, ensuring flexibility and leadership in any operational need.
- Maintained inventory, and ensured accurate data logging and documentation.
Education
Real Estate License Coursework -
Aceable Agent
07.2025
High School Diploma -
Desert Sands Charter School
Lancaster, CASkills
- CRM and database management
- Customer service and relations
- Training and onboarding
- Document preparation and organization
- Data entry and filing
- Microsoft Office and Google Workspace
References
References available upon request.
Timeline
Manager Level 7 / Store Trainer
In-N-Out Burger
01.2015 - Current
Real Estate License Coursework -
Aceable Agent
High School Diploma -
Desert Sands Charter School
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