Shirley Diop
El Cajon,CA
Summary
Experienced medical assistant with collaborative disposition, strong work ethic, and commitment to excellence in patient care seeking position in established medical office. Demonstrates extensive knowledge of medical regulations and policies, ensuring informed patient care and maintaining administrative excellence with focus on confidentiality. Dedicated to supporting medical staff and facilitating optimal patient care.
Overview
7
7
years of professional experience
Work History
COVID-19 Tester/ Medical Assistant
AB Staffing
10.2022 - 08.2023
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
- Performed clerical responsibilities including the logging and documentation of test kits.
- Performed Covid vaccinations on patients.
- Schedule appointments, front desk duties, and send out mail to patients.
- Educated staff and visitors on importance of proper hygiene and social distancing to practice protective measures and avoid infection transmission.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
Front Desk Associate
NYC Health + Hospitals Corporation
05.2020 - 07.2021
- Created new patient charts in Epic and educated patients on their rights and proxy access options.
- Trained new associates in Epic at COVID-19 vaccination and testing sites as needed.
- Provided patients with MyChart registration guidance and troubleshooting.
- Trained new staff members in customer service techniques and company standards.
Medical Assistant
Bio-Reference Laboratories
05.2020 - 06.2020
- Uphold infection control guidelines with and between patients to reduce risk of transmission.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Verified patient identity and performed blood draws.
- Appropriately labeled patient specimens and stored them.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Assistant
Covenant House
11.2016 - 12.2018
- Documented patient demographic and personal health history in EMR.
- Administered patient injections or distributed medications as per orders.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected and documented patient medical information such as blood pressure and weight.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Education
Medical Assistant - Clinical Administrative and Clinical
New Age Training
New York, NY06.2016
High school or equivalent - undefined
Health Opportunities High School
Bronx, NY06.2012
Skills
- Microsoft Office
- Epic
- E-Clinical
- Phlebotomy
- American Heart Association BLS Provider
- ICD-10
- Medical terminology
- CPR and first aid
- EMR software
- Customer service
Timeline
COVID-19 Tester/ Medical Assistant
AB Staffing
10.2022 - 08.2023
Front Desk Associate
NYC Health + Hospitals Corporation
05.2020 - 07.2021
Medical Assistant
Bio-Reference Laboratories
05.2020 - 06.2020
Medical Assistant
Covenant House
11.2016 - 12.2018
High school or equivalent - undefined
Health Opportunities High School
Medical Assistant - Clinical Administrative and Clinical
New Age Training
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