Shirley Fernandez

• Senior operational leader cultivating high-performing teams, strengthening compliance culture, and empowering workforce engagement to drive consistent audit readiness and seamless execution across a high-volume, highly regulated environment.
• Oversee end-to-end cash management operations by scheduling personnel, assigning daily tasks, and monitoring workflow progress, ensuring accuracy, security, and strong internal controls across all transactions.
• Lead and mentor a 22-member team by designing and delivering targeted training, conducting performance and skill evaluations, and elevating productivity through continuous coaching and development.
• Analyze operational data, performance metrics, and trend analysis to forecast inventory needs, diagnose systemic issues, guide cross-functional investigations, and drive remediation strategies that strengthen decision-making and continuous improvement.
• Coordinate high-volume distribution of currency bundles in collaboration with BCD, supervising staff, and managing daily workload activities. Successfully delivered 250,000 bundles of fit currency and 317,000 bundles of new currency over the past six months to meet system and customer demand.
• Support audit remediation and control enhancement initiatives, achieving favorable outcomes in the last three annual compliance audits.

1. Operational leader managing teams responsible for processing high-value currency, directing daily activities to achieve high productivity, and ensuring accuracy, with the main goal of consistently meeting customer demand.

2. Led the comprehensive implementation of two centralized compliance databases (MSA and Operator Database), integrating management input and strengthening Paying & Receiving and High-Speed operations’ ability to monitor compliance activities at both the process and employee levels, enhancing operational efficiency, elevating performance, and improving audit readiness.

3. Develop an employee performance dashboard tracking 3 or more KPIs, improving visibility into team results, and driving improvements in feedback quality while reducing the time required to complete research.

4. Manage five direct reports, offering detailed information, motivation, and operational guidance to improve results, accuracy, and team outcomes.

5. Document end-to-end process flows using BPMN standards to give leadership clear visibility into operational inefficiencies, accelerate stakeholder understanding of decision points, and strengthen the evaluation of risk exposures across critical workflows.