Summary
Overview
Work History
Education
Skills
Certification
Activities
Timeline
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Shirley Fleming

Mentor,OH

Summary

Successful entrepreneur with a diverse skillset acquired from education and small business ownership. Seeking to leverage my bilingual skills, process management expertise and adaptability in a dynamic HR Representative role.

Overview

9
9
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
2
2
Languages

Work History

Co-Owner

Tienda SmartPet (online retail store)
01.2015 - Current
  • Successfully manage the company's online retail store.
  • Maintain global supplier relationships and negotiate terms.
  • Create and maintain customer-centric culture to drive customer satisfaction and expand customer base.
  • Lead digital marketing strategy on social networks such as Instagram and Facebook.
  • Deliver exceptional customer service via phone and email, including taking orders, troubleshooting web problems, and resolving customer concerns.
  • Supervise team members to resolve customer issues timely and to ensure returned items are processed through quality control before being restocked into inventory.

Lead Server and Bartender

Cozumel Restaurant (Cleveland)
01.2022 - Current
  • Dynamic server with experience in high-traffic restaurants and ability to interact with a wide range of customers.
  • Provide exceptional customer service, including translating the menu for customers from English to Spanish.
  • Resolve customer issues with a friendly attitude and adapt to customer needs.
  • Coordinate with staff members for optimal service delivery, demonstrating strong teamwork and leadership skills.

Education

International Business -

Universidad De Lima
Peru
01.2010 - 01.2015

Skills

    Adaptability

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Certification

Plant Based Certification, Ecornell, 2021

Activities

  • Advocate and volunteer for animals in shelters and rescues
  • Ultra Marathon Runner

Timeline

Lead Server and Bartender

Cozumel Restaurant (Cleveland)
01.2022 - Current

Co-Owner

Tienda SmartPet (online retail store)
01.2015 - Current

International Business -

Universidad De Lima
01.2010 - 01.2015

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Shirley Fleming