Results-driven professional with experience at Walmart as an Asset Protection Associate, skilled in inventory control and team training. Demonstrated integrity and trustworthiness while monitoring store safety and conducting audits. Proven ability to enhance customer support and mitigate theft through proactive analysis of customer behavior.
Hi, I’m
Shirley Freeman
Scottsdale,Az
Summary
Overview
11
years of professional experience
Work History
Walmart
Asset Protection Associate
10.2020 - 01.2026
Job overview
- Monitored store premises to prevent theft and ensure safety protocols were followed.
- Conducted regular audits of merchandise to identify inventory discrepancies.
- Assisted in training staff on loss prevention techniques and security measures.
- Responded promptly to incidents, documenting findings for management review.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
Walmart
Digital Shopper
11.2014 - 02.2019
Job overview
- Developed and implemented personalized shopping experiences for customers to enhance engagement.
- Analyzed customer feedback to refine product assortment and improve satisfaction levels.
- Trained and mentored team members on best practices for digital merchandising strategies.
- Led cross-functional initiatives to streamline the online checkout process, enhancing user experience.
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
- Coached and mentored junior team members in best practices for e-commerce operations, fostering a collaborative work environment conducive to growth and development.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Participated in team meetings and staff training sessions.
- Entrusted to handle confidential and sensitive situations in professional matter.
Education
Talladeega College Talladega, AL
No Degree
University Overview
Skills
Customer support
Detail-oriented
Attention to detail
Problem-solving abilities
Reliability
Excellent communication
Timeline
Asset Protection Associate
Walmart
10.2020 - 01.2026
Digital Shopper
Walmart
11.2014 - 02.2019
Talladeega College
No Degree