Shirley Gaitan
Business Management
San Antonio,TX
Sometimes the questions are complicated and the answers are simple.
Dr. Seuss
Summary
Accomplished professional with a robust background in Management. Excelled in enhancing team performance and streamlining processes, demonstrating exceptional problem-solving abilities and adaptability. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
18
18
years of professional experience
Work History
Rotational Educator
Compass Rose Legacy Campus
09.2023 - Current
- Shifted between formal and informal methods of teaching to keep students engaged.
- Follow teacher’s instructions for lesson plan, or create lesson plan if none is available.
Operations Supervisor
TJX Companies
12.2022 - 06.2023
- Implemented process improvements to enhance teams performance to best achieve strategic objectives.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Collaborated with cross functional teams to streamline processes and resolve operational issues.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Network Development Supervisor
Versant Health
06.2019 - 01.2022
- Managed client accounts, relationships, and portfolios to achieve revenue and growth goals.
- Managed team that was responsible for identifying new business opportunities, fostering relationships, and securing new business.
- Created and presented new product proposals to prospective clients.
- Negotiated pricing, terms, and contracts with clients to secure new business to maximize profitability.
Vendor Management Specialist
Community First Health Plans
03.2019 - 07.2019
- Facilitated smooth onboarding processes for new vendors, providing clear guidelines on expectations and procedures for seamless integration into the supply chain network.
- Strengthened vendor relationships and enhanced revenue streams by applying business development opportunities.
- Managed vendor contracts and relationships through collaboration to maximize cost-effectiveness and maintain service standards.
Health Insurance Trainer
Community First Health Plans
01.2018 - 03.2019
- Designed and implemented lesson plans and instructional materials to meet new standard and new programming.
- Designed and delivered web-based, self-directed learning materials.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Conducted continuous lectures, seminars, workshops, and trainings throughout the corporation.
- Collaborated with stakeholders, subject matter experts, and faculty to help create accurate training content.
- Analyzed and evaluated training effectiveness and program outcomes.
Account Manager
FCE Benefits
06.2015 - 01.2018
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Managed multiple key accounts, cultivating strong relationships to secure and maximize profitability.
- Collaborated with cross functional teams to deliver integrated solutions and support client success.
- Presented each key account with a customized solution addressing their specific needs.
- Conducted regular client reviews to assess performance metrics and identify areas for improvement.
Provider Team Lead
United Healthcare Group
09.2006 - 06.2015
Education
BBA - Business Administration And Management
12.2014
- Professional Development: Project Management course completed 2020 Technical Institute of America
Skills
- Operations Management
- Problem-solving abilities
- Adaptability and Flexibility
- Time Management
- Excellent Communication
- Staff Management
Timeline
Rotational Educator - Compass Rose Legacy Campus
09.2023 - Current
Operations Supervisor - TJX Companies
12.2022 - 06.2023
Network Development Supervisor - Versant Health
06.2019 - 01.2022
Vendor Management Specialist - Community First Health Plans
03.2019 - 07.2019
Health Insurance Trainer - Community First Health Plans
01.2018 - 03.2019
Account Manager - FCE Benefits
06.2015 - 01.2018
Provider Team Lead - United Healthcare Group
09.2006 - 06.2015
Texas A&M San Antonio, TX, US - BBA, Business Administration And Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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