Open To Work
Shirley Garner
Customer service representative
Pearsall,TX
Work Preference
Summary
Dedicated correctional officer with expertise in conflict resolution, team leadership, and report writing. Proven ability to enforce security protocols and conduct risk assessments to maintain safety and order within the facility.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Correctional officer
Texas Department of Criminal Justice, TDCJ
Huntsville, Texas
12.2020 - Current
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Trained new correctional officers on policies, procedures, and safety protocols.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Inspected cells and conducted random searches of common areas.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Administered first aid for injuries or illnesses sustained by inmates under supervision.
- Provided first response medical care in emergency situations until professional medical staff could take over.
- Documented daily activities and incidents in logs for accurate record-keeping.
- Maintained clear and open communications with facility areas to support safe operations.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
Education
Some College (No Degree) - Criminal Justice
Benton Harbor High School
Benton Harbor, MI08-2026
Skills
- Security protocols
- Crisis management
- Risk assessment
- De-escalation techniques
- Report writing
- Team leadership
- Conflict resolution
Certification
- Private investigation
- Forensic investigator
- Criminology certification
- Victimology
- Certified license phlebotomist level five
Timeline
Correctional officer
Texas Department of Criminal Justice, TDCJ
12.2020 - Current
Some College (No Degree) - Criminal Justice
Benton Harbor High School