Shirley Gonzalez Sanchez
MIAMI GARDENS,Florida
Summary
Enthusiastic and detail-oriented nursing student with strong organizational and communication skills seeking a receptionist position. Dedicated to providing exceptional customer service and support, leveraging clinical knowledge and experience in healthcare settings to contribute effectively to a dynamic team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Target
06.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided exceptional customer service, handling inquiries and resolving issues promptly.
- Processed transactions, helped managed schedules, and maintained accurate records.
- Collaborated with team members to ensure a positive and efficient service experience for customers.
Medical Office Assistant Intern
Victoria Nursing & Rehabilitation Center
01.2023 - 02.2023
- Assisted in scheduling patient appointments and managing patient records.
- Greeted patients and visitors, providing information and directing them as needed.
- Answered phone calls and addressed inquiries with professionalism and efficiency.
- Maintained cleanliness and organization of the front office and waiting areas
Education
Associate of Science - Nursing
New Professions Technical Institute
Coral Gables, FL07.2023
Skills
- Communication: Effective verbal and written communication skills; able to interact professionally with patients, families, and staff
- Organization: Proficient in managing multiple tasks simultaneously; skilled in scheduling and appointment management
- Customer Service: Strong ability to handle inquiries, resolve issues, and provide excellent service in a healthcare environment
- Attention to Detail: Adept at maintaining accuracy in documentation and data entry
Certification
Basic Life Support (BLS) Certification, American Heart Association
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Office Assistant Intern
Victoria Nursing & Rehabilitation Center
01.2023 - 02.2023
Customer Service Representative
Target
06.2022 - Current
Associate of Science - Nursing
New Professions Technical Institute