SHIRLEY HARRISON
Mableton,GA
Summary
Experienced accounts receivable and collections professional with extensive B2B experience supporting manufacturing and service organizations. Strong background in portfolio management, dispute resolution, aging analysis, and customer account follow-up. Proven success in contract and contract-to-hire roles requiring accuracy, documentation, and cross-functional collaboration.
Overview
17
17
years of professional experience
Work History
Credit and Collections Analyst
DS SMITH
Atlanta, Georgia
02.2022 - Current
- Investigate billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Work closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Interface with customers to bring accounts current with suitable repayment plans.
- Routinely contact account holders with balances over 30 days past due to resolve delinquencies.
- Oversee disputes resolution and reconciliation
Collections Analyst
SCHINDLER ELEVATOR CORPORATION
Atlanta, Georgia
11.2021 - 02.2022
- Worked all account follow up for assigned accounts, documenting all customer communication
- Reviewed unapplied payments to help resolve unclaimed property items for assigned accounts.
- Participated and leads monthly AR conference calls with the field organization
- Investigated and resolve inquiries from customers
- Enter credit memos and revise invoices as needed
Collections Analyst
EIS LEGACY
Atlanta, Georgia
03.2021 - 11.2021
- Performed heavy phone and email contact with internal and external customers
- Investigated and resolve inquiries from customers
- Utilized VLOOKUP function in Excel to review past dues in aging report
- Managed a $12-million-dollar portfolio, to include resolving discrepancies and deductions
Credit Analyst
DACHSER USA
Atlanta, Georgia
02.2017 - 10.2020
- Placed calls to national customers including Otis Elevators, Smith & Nephew and Lear Corporation concerning account status
- Monitored accounts that are past due by reviewing the AR report generated from SAP/FICO, for a $6.7-million-dollar portfolio
- Conducted credit reviews for customers utilizing D & B reports
- Managed past dues in Excel using Pivot Tables to isolate problem accounts, review and approve credit applications up to $30,000
- Highlights: Responsible for reducing the Total Over 60 balance using diligent follow-up techniques
Credit and Collections Associate
APPLIED TECHNICAL SERVICES
Marietta, Georgia
01.2015 - 02.2017
- Managed a $5.2 million portfolio including national accounts such as Lockheed Martin, Leviton and Coca Cola, analyzed customers for creditworthiness for over 30 sales offices
- Reviewed AIA documents
- Read contracts to see if it is a pay-if- or pay-when-paid contract, justifying the re-aging of accounts, reducing DSO
- Placed approximately 125 calls weekly to past due customers.
- Highlights: Exceeded collections goal by proactively contacting customers for payment in a timely manner, Used SAP and VLOOKUP in Excel to isolate past due customers requiring attention.
Regional Credit and Collections Analyst
KONE ELEVATORS
Kennesaw, Georgia
10.2013 - 09.2014
DACHSER
- Read contracts to see if it is a pay-if- or pay-when-paid contract, justifying the re-aging of accounts, reducing DSO
- Conducted weekly collections meetings via teleconference and managed credit hold reports.
- Utilized MS Excel spreadsheets to maintain accurate aged trial balance reports.
- Highlights: Led weekly meetings via teleconference, resulting in increased collections; placed over 170 calls weekly.
Customer Analyst
COCA COLA REFRESHMENTS
Atlanta, Georgia
01.2009 - 10.2013
- Efficiently managed several multi-million dollar national accounts including Home Depot, Dollar Tree, and using VLOOKUP, Pivot Tables, and SAP to collect cash
- Highlights: Received the Coca-Cola Achievement Award for exceeding the collections goal by 6% and generated a revenue increase of 12%
Education
Bachelor of Science - Business Studies
State University College At Buffalo
Buffalo, NYAcademy of Military Science, Captain, USAF
Knoxville, TNSkills
Accounts Receivable
Collections
B2B Portfolio Management
Aging Review and Analysis
Dispute Resolution and Research
Customer Account Follow-Up
Payment Negotiation
Account Reconciliation
ERP Systems (SAP, Oracle Cloud, HighRadius)
Excel (VLOOKUP, Pivot Tables)
Timeline
Credit and Collections Analyst
DS SMITH
02.2022 - Current
Collections Analyst
SCHINDLER ELEVATOR CORPORATION
11.2021 - 02.2022
Collections Analyst
EIS LEGACY
03.2021 - 11.2021
Credit Analyst
DACHSER USA
02.2017 - 10.2020
Credit and Collections Associate
APPLIED TECHNICAL SERVICES
01.2015 - 02.2017
Regional Credit and Collections Analyst
KONE ELEVATORS
10.2013 - 09.2014
Customer Analyst
COCA COLA REFRESHMENTS
01.2009 - 10.2013
Bachelor of Science - Business Studies
State University College At Buffalo
Academy of Military Science, Captain, USAF