Shirley Hattaway
Vidalia,GA
Summary
Results-driven healthcare professional with over 25 years of experience in medical billing, coding, and practice management. Expertise in optimizing revenue cycle efficiency, significantly reducing bad debt, and enhancing patient satisfaction. Committed to delivering high-quality service while implementing best practices that drive operational success. Proven ability to adapt to evolving industry standards and technologies, ensuring compliance and maximizing financial performance.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
Optim Health System
Reidsville, GA
01.2023 - Current
- Facilitated timely submission of claims by supporting daily operations. Assisted in improving claim processing efficiency through management of edits, authorizations, and referrals. Promoted collaboration between departments to enhance overall claims workflow.
- - Manage and train new employees, ensuring accurate registration and scheduling processes.
- - Collaborate with office managers to resolve issues and improve workflow efficiency.
- Remote
Practice Manager
Hughston Clinic Orthopedics
04.2021 - 06.2022
- - Managed new office operations, implemented processes, and credentialed new providers and insurance carriers.
- - Supervised staff, handled patient registration and scheduling, and ensured accurate billing and coding practices.
Financial Controller
OXLEY PARK HEALTH AND REHAB
05.2018 - 04.2021
- - Prepared daily/weekly/monthly census and verification and pre-certification for all residents.
- - Registered and discharged patients, reviewed accounts for accuracy before billing, and prepared month-end reports.
Business Office Manager
Willingway Hospital
02.2015 - 05.2018
- - Managed employees in the billing office, reviewed accounts for accuracy and efficiency, and performed potential new employment screenings.
- - Prepared financial census daily, managed collections and bad debt, and worked denials and overpayments.
Compliance Auditor
ChoiceCare Ambulance
06.2012 - 02.2015
- - Determined and implemented billing software, set up policies and procedures, and managed contracts with insurance carriers.
- - Reviewed accounts for accuracy and efficiency, billed accounts to insurance carriers, and pre-qualified patients for transports.
Patient Access and Business Office Director
Meadows Regional Medical Center
05.1997 - 07.2012
- - Managed the business office, emergency room registration, scheduling department, financial assistance program, and precertification.
- - Supervised staff, handled patient registration and scheduling, and ensured accurate billing and coding practices.
Education
High School Diploma -
Montgomery County High School
Mount Vernon, GASkills
- Experience with coding software applications
- EHR data entry
- Efficient practice management
- Skilled in creating documents and presentations using Microsoft Office
- Revenue cycle optimization
- Patient-centered practice administration
- Team leadership and development
- Patient intake management
- Proficient in client interactions
- Proficient in problem analysis
- Team collaboration skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Author of “[Article Title],” published in [Journal Name] in [Year].
- Collaborated with team of [Number] in the development of [Project name].
- Resolved product issue through consumer testing.
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
Certification
- Certification in Hospital and Ambulance Coding
- Certified Provider Credentialing Specialist (CPCS)
- Certified Professional Medical Services Manager (CPMSM)
- Certified Medical Reimbursement Specialist (CMRS)
Languages
English
Full Professional
Timeline
Front Office Supervisor
Optim Health System
01.2023 - Current
Practice Manager
Hughston Clinic Orthopedics
04.2021 - 06.2022
Financial Controller
OXLEY PARK HEALTH AND REHAB
05.2018 - 04.2021
Business Office Manager
Willingway Hospital
02.2015 - 05.2018
Compliance Auditor
ChoiceCare Ambulance
06.2012 - 02.2015
Patient Access and Business Office Director
Meadows Regional Medical Center
05.1997 - 07.2012
High School Diploma -
Montgomery County High School