Shirley Hattaway
Vidalia,GA
Summary
Highly knowledgeable Senior Financial Counselor with broad experience in financial advisory and planning roles. Showcases robust abilities in client relationship management, strategic financial planning, and investment guidance. Known for translating complex financial concepts into understandable terms for clients and consistently
Efficient Patient Access Manager known for high productivity and completing tasks with precision. Specialize in patient registration systems, insurance verification processes, and data analysis to improve patient flow. Excel in communication, problem-solving, and leadership, ensuring smooth operations within healthcare settings. Utilize these skills to enhance patient satisfaction and streamline access services.
Seasoned Revenue Cycle Manager with deep understanding of financial systems, healthcare revenue cycle management and financial analysis. Proven capability in managing billing functions, improving cash flow and reducing bad debt. Notable strengths are in strategic planning, team leadership and process improvement for increased operational efficiency. This experience has led to impactful improvements in both patient satisfaction and bottom-line results.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Financial Counselor Progressive Role
Optim Health System
Vidalia, USA
01.2022 - Current
- Delivered pre-surgical financial counseling and verified insurance benefits.
- Audited 100+ encounters daily achieving a 98% clean-claim rate.
- Corrected insurance for 400+ claims weekly and improved turnaround by 10%.
- Implemented Lean/Six Sigma workflow improvements reducing rework by 20%.
- Supported revenue reporting contributing to 5–8% increase in collections.
Practice Manager
Hughston Clinic Orthopedics
Vidalia, USA
04.2021 - 06.2022
- Launched new clinic operations and managed workflow and staffing.
- Directed credentialing, scheduling, precertification, and surgical authorizations.
- Oversaw financial reporting, medical records, and patient access operations.
Financial Controller
Oxley Park Health & Rehab
Lyons, USA
05.2018 - 04.2022
- Managed census reporting, AP/AR, deposits, and bad-debt adjustments.
- Audited accounts, posted payments, and resolved payer denials.
- Supervised administrative staff and coordinated HR/payroll processes.
Business Office Manager
Willingway Hospital
Statesboro, USA
02.2015 - 05.2018
- Led billing, credentialing, payroll, and medical records operations.
- Redesigned workflows reducing bad debt and increasing collections.
- Prepared census and revenue reports and refined financial policies.
Business Office & Compliance Manager
ChoiceCare Ambulance
Soperton, USA
06.2012 - 02.2015
- Implemented billing software and company-wide procedures.
- Reduced re-bills by improving EMT documentation accuracy.
- Led billing, compliance, payroll, and staff training.
Director Progressive Roles
Meadows Regional Medical Center
Vidalia, USA
05.1997 - 07.2012
- Directed Business Office, ER Registration, Scheduling, Precertification, and Compliance.
- Reduced bad debt, increased upfront collections, and enhanced audit readiness.
- Improved billing accuracy and centralized physician credentialing.
Education
High School Diploma -
Montgomery County High School
Skills
- Revenue Cycle Management
- Financial Counseling
- Professional Fee Claims
- Denials/Appeals
- Prior Authorizations
- Insurance Eligibility
- ICD-10/CPT/E&M
- Compliance (HIPAA/CMS/Medicaid/Medicare)
- Lean/Six Sigma
- KPIs & Reporting
- Staff Leadership
- Training & Onboarding
- Audit Readiness
- Patient Access
- Process Improvement
Certification
- Certified Patient Account Representative (CPAR)
- Hospital & Ambulance Coding Certification
- Certified Provider Credentialing Specialist (CPCS)
- Certified Professional Medical Services Manager (CPMSM)
- Certified Coding Associate (CCA)
- Certified Administrative Professional (CAP) / CAA
Timeline
Senior Financial Counselor Progressive Role
Optim Health System
01.2022 - Current
Practice Manager
Hughston Clinic Orthopedics
04.2021 - 06.2022
Financial Controller
Oxley Park Health & Rehab
05.2018 - 04.2022
Business Office Manager
Willingway Hospital
02.2015 - 05.2018
Business Office & Compliance Manager
ChoiceCare Ambulance
06.2012 - 02.2015
Director Progressive Roles
Meadows Regional Medical Center
05.1997 - 07.2012
High School Diploma -
Montgomery County High School