Edie Price
Detroit,MI
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Assembly Line Worker
Chrysler
Detroit, MI
04.2014 - Current
- Assembled components with minimal supervision, exceeding expected project milestones.
- Read schematics or display, uses machinery to assembly parts, and ensures work performed meets or exceeds quality control expectations.
In Vehicle Technology Analyst Percepta
Ford Motor Company
Dearborn, Michigan
01.2013 - 05.2013
- Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting.
- Provided first contact for customer support of MFT and MLT SYNC software update
concerns/inquires. Troubleshot downloading and software installation issues. Assisted customers
download computer applications and plugins onto their computer. Documented customer contact.
Leasing Consultant
Douglas Realty
Detroit , MI
06.2011 - 01.2013
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Marketed and promoted available rental properties using Craigslist, signage, and flyers. Conducted rental home tours to prospective tenants. Collected application fees and deposits. Assisted new tenants move in. Managed lease signings and followed up on sale leads.
Leasing Manager/Associate Residential Manager
Fourmidable Group
Bingham Farms, MI
07.2007 - 06.2011
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Ensured more than 300 residents’ files were in compliance with HUD and Fourmidable guidelines.
Trained and supervised new team members. Maintained property waiting list of 1,500 prospective
tenants in compliance with Detroit Housing Commission regulations.
Administrative Assistant
Snelling Staffing Service
Southfield, MI
03.2007 - 07.2008
- Executed record filing system to improve document organization and management.
- Managed office’s daily administrative needs. Greeted visitors, answered multi-phone lines,
scheduled appointments, filed, faxed, and copied documents. Planned and conducted events to market available units.
Entrance Control Clerk
Amurcon Corporation
Detroit, MI
04.2006 - 03.2007
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained a safe and secure environment for senior and disabled tenants. Monitored smoke detectors, surveillance, cameras, patrolled the property, and provided emergency assistance. Documented evening events.
Market Research Manager/Specialist
Affina Market Research
Troy, MI
11.1999 - 10.2003
- Utilized diverse research techniques and online or published data collection tools to amass key information or statistics, supporting business objectives.
- Provided technical support for a Fortune 500 company’s customers. Managed service complaints, record maintenance, data compilation, and the training of new hires.
Skills
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Verbal and Written Communication
- Building Customer Trust and Loyalty
- Various public housing/real estate certifications
- Ability to interpret housing policies and regulations
- Experience with Microsoft Office Programs
- Upbeat and Positive Personality
Timeline
Assembly Line Worker
Chrysler
04.2014 - Current
In Vehicle Technology Analyst Percepta
Ford Motor Company
01.2013 - 05.2013
Leasing Consultant
Douglas Realty
06.2011 - 01.2013
Leasing Manager/Associate Residential Manager
Fourmidable Group
07.2007 - 06.2011
Administrative Assistant
Snelling Staffing Service
03.2007 - 07.2008
Entrance Control Clerk
Amurcon Corporation
04.2006 - 03.2007
Market Research Manager/Specialist
Affina Market Research
11.1999 - 10.2003
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