LaResa Brown
Jackson,MS
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Experienced Customer Service Representative with 10+ years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Motivated Production Line Worker proficient in quality checks, finishing work and equipment calibration. Ready to tackle new challenges and to contribute to team and company success. Skilled Assembly Line Worker highly productive working in team-based settings. Excellent listening and problem-solving abilities. Presenting more than 2 years of experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assembly Line Worker
Sanderson Farms Processing Plant
01.2022 - Current
- Increased production efficiency by streamlining assembly processes and implementing time-saving techniques.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
Call Center Customer Service Representative
Conduent
01.2022 - 05.2022
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer comments and questions via LiveChat during shifts.
- Addressed customer account discrepancies and concerns.
Customer Service Associate
Walmart
01.2019 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Boosted sales revenue by skillfully promoting diverse service options.
Store Manager
Pizza Hut
01.2015 - 12.2018
- Excelled in every store position and regularly backed up front-line staff.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
Grocery Store Clerk
Save A Lot
01.2010 - 01.2015
- Processed customer orders through POS system, ensuring accurate identification and input of codes for extensive produce items.
- Checked for outdated and overripe grocery items and removed from inventory.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Retrieved items for customers and verified prices.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Performed cash, card and check transactions to complete customer purchases.
Education
Certification Certificate - Medical Assisting
Delta Technical College
Horn Lake, MS05.2019
Associate of Arts - Early Childhood Education
Hinds Community College
Jackson, MS06.2013
High School Diploma -
Jim Hill High School
Jackson, MS05.2010
Skills
- Upbeat and Positive Personality
- Customer Retention Strategies
- Data Entry and Maintenance
- Multitasking and Prioritization
- Customer Data Confidentiality
- Order and Refund Processing
- Upselling Products and Services
- POS Systems and Ordering Platforms
- Responding to Difficult Customers
- Business Development
- Refunds and Returns Management
- Merchandise Orders and Exchanges
- Administrative and Office Support
- Assembly Instructions
- Blueprints and Diagrams
- Expert Assembler
- Production Equipment Assessment
Certification
- Licensed Medical Assistant - June 201
Timeline
Assembly Line Worker
Sanderson Farms Processing Plant
01.2022 - Current
Call Center Customer Service Representative
Conduent
01.2022 - 05.2022
Customer Service Associate
Walmart
01.2019 - 01.2021
Store Manager
Pizza Hut
01.2015 - 12.2018
Grocery Store Clerk
Save A Lot
01.2010 - 01.2015
Certification Certificate - Medical Assisting
Delta Technical College
Associate of Arts - Early Childhood Education
Hinds Community College
High School Diploma -
Jim Hill High School