Shirley Kleman
MILLER CITY,OH
Summary
Dedicated Customer Service Professional with extensive experience in resolving customer inquiries and enhancing satisfaction rates. Expertise in communication and problem-solving to build strong customer relationships and foster loyalty. Proven ability to handle interactions promptly while maintaining a focus on team collaboration and achieving positive outcomes.
Overview
45
45
years of professional experience
1
1
Certification
Work History
Assembly Line Production Worker
Whirlpool
Findlay, OH
05.2017 - Current
- Enhanced production flow by operating assembly line machinery efficiently.
- Ensured product quality by inspecting finished items for defects thoroughly.
- Optimized workflow efficiency by collaborating with team members, reducing downtime effectively.
- Trained new hires on assembly techniques and safety, promoting teamwork.
- Implemented process improvements that increased productivity and minimized waste.
- Maintained an organized workstation, ensuring safety and productivity for all.
Scheduling Coordinator
Consolidated Biscuit/Hearthside Foods
McComb,Ohio
01.1986 - 05.2017
- Optimized workforce allocation, reducing downtime through efficient scheduling coordination.
- Streamlined operations by managing interdepartmental communication for timely project completion.
- Enhanced resource management by developing and maintaining effective scheduling tools.
- Conducted training sessions for new staff on scheduling processes and systems.
- Reduced scheduling conflicts, improving workflow consistency through implemented process improvements.
- Mentored junior coordinators, promoting best practices in scheduling management.
Teller/ATM Coordinator/Wire Transfer Specialist
Ohio Bank
Ottawa, OH/ Findlay,Oh
07.1980 - 01.1986
- Ensured high service standards by processing customer transactions efficiently.
- Maintained compliance with security protocols during cash handling procedures.
- Resolved account inquiries promptly, enhancing overall customer satisfaction.
- Trained new tellers on customer service and operational procedures effectively.
- Identified and resolved cash discrepancies, ensuring accurate daily balances.
- Fostered positive relationships with customers through exceptional service and support.
Education
No Degree - Banking And Finance
Institute Of Banking Course
Lima, Ohio08-1985
High School Diploma -
Columbus Grove High School
Columbus Grove, Ohio06-1980
Skills
- Calm and professional under pressure
- Multitasking and organization
- Basic math
- Critical thinking
- Reliability and punctuality
- Team collaboration
- Workflow understanding
- Strong numeracy skills
- Transaction processing
- Computer skills
- Customer data confidentiality
- Customer account management
- Recordkeeping strengths
Certification
- Certified ATM/Wire Transfer Coordinator, Ohio Bank - 1981-1986
Timeline
Assembly Line Production Worker
Whirlpool
05.2017 - Current
Scheduling Coordinator
Consolidated Biscuit/Hearthside Foods
01.1986 - 05.2017
Teller/ATM Coordinator/Wire Transfer Specialist
Ohio Bank
07.1980 - 01.1986
No Degree - Banking And Finance
Institute Of Banking Course
High School Diploma -
Columbus Grove High School