Shirley Kyles
Dr. John K.L. Porter, D.O. Internal Medicine
MONTGOMERY,AL
11
years of professional experience
Experienced medical office professional with 10+ years in healthcare administration, including 5 years of office management. Skilled in patient relations, staff supervision, scheduling, insurance, billing, and daily office operations. Dedicated to providing excellent patient care while maintaining an efficient and organized practice.
Work History
Office Manager
4 Years 4 Months- Managed daily office operations and streamlined workflow
- Scheduled and coordinated patient appointments to optimize scheduling efficiency
- Oversee check-in and check-out procedures
- Handled phone calls, messages, correspondence, and referrals to ensure smooth communication
- Develop and maintain office policies and procedures
- Oversee insurance verification and claims processes
- Monitor patient payments and outstanding balances
- Review billing reports and work with the billing department
- Handle cash, checks, and credit-card transactions when needed
- Coordinate payroll and employee timekeeping
Front Office Coordinator
1 Year 6 Months- Welcomed patients at front desk and provide a welcoming, professional experience
- Checked in patients for appointments and out for appointments
- Schedule, reschedule, and cancel appointments
- Answered incoming phone calls and respond to patient questions
- Verify patient demographics and update records
- Verified insurance eligibility and benefits, facilitating efficient patient processing
- Collected copayments from patients during visits, deductibles, and other patient payments
- Processed patient referrals to specialists and obtain required authorizations
- Handled requests for medical records and documentation requests and paperwork
- Coordinate patient messages for physicians and clinical staff
- Manage incoming and outgoing correspondence
Front Office Manager
4 Years 11 Months- Managed daily front-office operations to ensure smooth patient flow and optimal service delivery
- Supervised and developed front-desk staff to enhance team performance and customer satisfaction
- Manage patient scheduling and check-in/check-out
- Verify insurance and oversee patient payments
- Handle patient concerns and customer service
- Maintain accurate records and HIPAA compliance
- Coordinated staff schedules and optimized office workflow to improve operational efficiency
- Assist with billing, referrals, and administrative tasks
- Order supplies and maintain office organization
Education
Associate of Science - Medical Office Administration
No Degree - Gender Studies
Skills
Office management
Office operations
Data entry
Customer relations
Clear oral/written communication
Billing procedures
Organizational skills
Administrative support
Timeline
Office Manager
Dr. John K.L. Porter, D.O. Internal Medicine
04.2022 - CurrentRead More
Front Office Coordinator
Jackson Clinic
08.2020 - 02.2022Read More
Front Office Manager
Endocrinology Associates of Montgomery
05.2015 - 04.2020Read More
Central Alabama Community College
No Degree from Gender Studies
Read More
Fortis
Associate of Science from Medical Office Administration
Read More