Shirley Marroquin
Los Angeles,CA
Summary
Dynamic customer service professional with a friendly, positive attitude, proven at Holy Roly Koreatown. Recognized for adaptability and dependability, excel in communication and problem-solving.
Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Supervisor/Ice Cream Artist
Holy Roly
Los Angeles, CA
12.2022 - Current
- Trained and mentored team members to improve service efficiency and performance standards.
- Supervised daily operations to ensure consistent product quality and customer satisfaction.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Greeted incoming customers and provided reliable, friendly customer service.
- Enhanced customer satisfaction by creating visually appealing and delicious ice cream creations.
- Trained new employees on company policies, procedures, and ice cream art techniques.
- Assisted in inventory management, ensuring adequate stock of ingredients and supplies for daily operations.
Education
Bachelor of Arts - Studio Arts
Cal State Dominguez Hills University
Carson, CA 08.2022 - 05.2026
Robert F. Kennedy Community Schools
Los Angeles, CASkills
- Friendly, positive attitude
- Customer service
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Supervisor/Ice Cream Artist
Holy Roly
12.2022 - Current
Bachelor of Arts - Studio Arts
Cal State Dominguez Hills University
08.2022 - 05.2026
Robert F. Kennedy Community Schools