Shirley Martindale

• Greet and welcome customers in a friendly manner
• Process customer transactions accurately and efficiently
• Assist customers with inquiries and resolve complaints
• Build relationships with customers and team members
• Collaborate with team members
• Fostered positive customer relations
• Maintain clean, organized work area

• Provided positive first impressions in welcoming customers
• Processed transactions accurately and efficiently
• Executed sales promotions and marketing initiatives
• Managed returns, exchanges and refunds in accordance with store policy
• Engaged with customers to build rapport and loyalty
• Assisted customers with whatever was needed

• Coordinated surgery schedules and resolved any conflicts
• Managed communication between patients, surgeons, and medical staff to ensure clarity
• Collaborated with clinical teams
• Handled and prioritized urgent requests effectively
• Maintained strict confidentiality with sensitive information
• Answered telephone calls to offer office information, answer questions, and direct calls to staff
• Updated daily OR calendars with accurate appointment schedules

While at this hospital surgery department, I served as registered nurse, then Orthopedic Coordinator, then OR Nurse Manager during an interim period. There were 12 operating rooms, duties too numerous to mention and not relevant at this time. Most important in this high stress environment were communication, dependability, honesty, attention to detail, and teamwork.