Shirley Michel
Roosevelt
Summary
Highly organized Concierge with a background in providing top-notch customer service in luxury environments. Skilled in responding promptly to guest inquiries and concerns, managing reservations, and coordinating special events. Strengths include strong problem-solving skills, time management, multitasking, and ability to maintain calm under pressure. Notable for creating personalized experiences that enhance customer satisfaction and loyalty.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Concierge
The Bristal Assisted Living
Jericho
03.2025 - Current
- Greeted residents and guests professionally, fostering a welcoming atmosphere.
- Communicated regularly with staff to enhance resident satisfaction.
- Secured mail and package deliveries, ensuring safe and timely handling.
- Directed incoming calls and messages to appropriate staff or residents efficiently.
Physical Therapy Aide
Motion Sports Medicine
Franklin Square
03.2025 - 06.2025
- Assisted physical therapists with patient treatments by setting up equipment, preparing patients for treatment and providing support throughout the session.
- Prepared treatment rooms by setting up necessary tools and supplies.
- Maintained cleanliness and organization of treatment areas and equipment.
Store Associate
Laderach
Garden City
11.2023 - 02.2024
- Greeted customers, assisted in locating items, and recommended merchandise to enhance shopping experience.
- Restocked shelves and monitored inventory levels to support operational efficiency.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Ensured store cleanliness and organized merchandise to enhance customer experience.
Education
Associate of Arts -
Nassau Community College
Garden City06-2025
High School Diploma -
Roosevelt High School
Roosevelt 06-2023
Bachelor of Science - Health Sciences
Arizona State University
Tempe, AZ07-2026
Skills
- Guest management tools
- Front desk support
- Customer service
- Multitasking and organization
- Time management
- Communication skills
- Proactive attitude
Languages
English
Full Professional
Creole
Elementary
Timeline
Concierge
The Bristal Assisted Living
03.2025 - Current
Physical Therapy Aide
Motion Sports Medicine
03.2025 - 06.2025
Store Associate
Laderach
11.2023 - 02.2024
Associate of Arts -
Nassau Community College
High School Diploma -
Roosevelt High School
Bachelor of Science - Health Sciences
Arizona State University