Shirley Mogrovejo
BAYONNE,NJ
Summary
Dynamic and dependable professional with a proven track record at Radnet Imaging Center, excelling in customer service and teamwork. Adept at problem-solving and time management, I effectively enhanced patient registration processes and improved operational efficiency, ensuring a positive experience for all stakeholders. Committed to continuous improvement and collaboration in fast-paced environments.
Overview
11
11
years of professional experience
Work History
PSR
Radnet Imaging Center
Union City, NJ
11.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Registration Associate
Christ Hospital
Jersey City, NJ
11.2022 - 11.2025
- Facilitated patient registration processes, ensuring accurate collection of demographic and insurance information.
- Assisted patients with inquiries, providing clear information about hospital policies and procedures.
- Implemented electronic health record systems to streamline data entry and retrieval for patient files.
- Coordinated with clinical staff to verify patient appointments and manage scheduling conflicts effectively.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Supported onboarding of new staff by sharing best practices in registration protocols and software usage.
- Trained peers on use of registration software, fostering a collaborative learning environment within the team.
- Contributed to the development of new policies and procedures to improve overall department functionality.
- Collaborated with medical staff to ensure prompt scheduling and coordination of patient appointments.
- Enhanced communication among departments by providing clear updates on patient registration statuses.
- Improved customer satisfaction with timely and accurate registration data entry.
- Resolved patient inquiries regarding registration procedures, alleviating concerns and promoting a positive experience.
Operator
Bayonne Medical Center
01.2015 - 11.2022
- Operated medical equipment to ensure accurate patient diagnostics.
- Assisted in maintaining cleanliness and organization of clinical areas.
- Collaborated with nursing staff to streamline patient admission processes.
- Monitored inventory levels of medical supplies, reporting shortages promptly.
- Trained new operators on safety protocols and equipment usage.
- Implemented workflow improvements to enhance operational efficiency.
- Supported emergency response efforts by coordinating resource allocation effectively.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Provided on-the-job training to newly hired workers and team members.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
Education
High School Diploma -
Emerson High School
Union City, NJ06.1999
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Verbal communication
- Problem resolution
Timeline
PSR
Radnet Imaging Center
11.2025 - Current
Registration Associate
Christ Hospital
11.2022 - 11.2025
Operator
Bayonne Medical Center
01.2015 - 11.2022
High School Diploma -
Emerson High School