Shirley Ramos
Manhattan
Summary
Results-driven operations leader transitioning into merchandise planning, with proven expertise in inventory control, sales forecasting, financial analysis, and vendor management. Adept at driving profitability by optimizing stock levels, analyzing performance trends, and leading cross-functional teams. Known for organizational excellence, strong communication, and data-driven decision-making in high-volume environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Dave’s Hot Chicken
08.2022 - Current
- Oversaw financial and operational performance across multiple units, analyzing P&L reports and implementing cost-control strategies to achieve budget goals.
- Managed staffing levels, recruited and developed internal management candidates to support business growth.
- Maintained accurate inventory and ordering systems, reducing waste and aligning stock levels with sales trends.
- Produced weekly and monthly reports on sales, labor costs, and inventory usage for senior leadership.
- Partnered with vendors, negotiated contracts, and monitored vendor performance to resolve supply issues quickly.
- Ensured cash handling and reconciliation accuracy across all locations.
Brand Ambassador
Wonder
07.2023 - 06.2024
- Increased brand awareness through event marketing, demonstrations, and promotions that supported 11 new store openings.
- Engaged customers through personalized product demonstrations and recommendations, boosting customer satisfaction.
- Built brand recognition through community engagement and high-impact promotional campaigns.
- Gathered and reported customer feedback and sales data to improve brand strategies.
Shift Manager
Dunkin’ Donuts
06.2022 - 07.2023
- Planned and executed shift operations while tracking sales targets, minimizing labor costs, and reallocating resources based on demand.
- Coordinated inventory and supply orders, monitored product movement, and flagged discrepancies for timely resolution.
- Supervised and coached 24 shift leads and 120+ team members to improve operational efficiency.
- Delivered daily sales performance reports and recommended stock transfers or markdowns to reduce overages.
Administrative Manager
Solis Management
08.2017 - 11.2021
- Developed and monitored budgets, ensuring adherence to financial goals while maintaining operational excellence.
- Managed vendor relationships and streamlined procurement processes to reduce costs.
- Prepared data-driven performance reports and provided forecasting insights to guide business strategy.
- Supported annual inventory audits, maintained accurate records, and resolved data discrepancies.
Education
Bachelor of Arts - Law and Society
John Jay College of Criminal Justice
New York, NY06.2027
Skills
- Merchandise Planning & Forecasting
- Inventory & Stock Optimization
- Financial & Data Analysis (P&L, OTB, budgeting)
- Vendor & Supplier Management
- Microsoft Excel (PivotTables, VLOOKUP, formulas)
- Reporting & Trend Analysis
- Leadership & Team Development
- Retail Math Application
- Bilingual: English & Spanish
Accomplishments
- Reduced inventory discrepancies by 20% through implementation of improved stock tracking systems.
- Negotiated vendor contracts resulting in a 15% reduction in supply costs.
- Increased sales by 12% year-over-year by aligning staffing and inventory with peak demand periods.
- Trained and mentored over 120 team members, leading to a 25% improvement in staff retention.
- Produced weekly financial and operational reports that informed data-driven decisions for senior leadership.
- Contributed to 11 new store openings through brand promotions and event marketing initiatives.
Certification
NYC Department of Health & Mental Hygiene — Food Handler’s License
Languages
English
Native or Bilingual
Spanish
Full Professional
ASL
Elementary
Timeline
Brand Ambassador
Wonder
07.2023 - 06.2024
General Manager
Dave’s Hot Chicken
08.2022 - Current
Shift Manager
Dunkin’ Donuts
06.2022 - 07.2023
Administrative Manager
Solis Management
08.2017 - 11.2021
Bachelor of Arts - Law and Society
John Jay College of Criminal Justice
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