Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SHIRLEY SARMIENTO

5216 Tremont Ave, Midland,TX

Summary

A responsible person, proactive, punctual, committed to completing assignments efficiently and timely, with an ability to work in a team environment, a willingness to acquire more knowledge and a desire for professional improvement and personal development.

Overview

7
7
years of professional experience

Work History

Customer Service Cashier

Samosa Mama
Miami, FL
03.2024 - 09.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Supported Inventory

Casino D' Carlo Spa (Store Falabella)
Santiago, Chile
11.2022 - 01.2024
  • Supported inventory management by ensuring FIFO model
  • Assisted in the preparation of meals in accordance with recipes and dietary requirements
  • Maintained keeping work area clean and organized to maintain a sanitary environment in accordance with health regulations
  • Reported necessary kitchen equipment repair and maintenance to management.

Warehouse Operator

Reconext
Santiago, Chile
08.2022 - 10.2022
  • Organized transbank devices by sorting them according to size, type of model, and quantity
  • Performed regular inspections of the equipment, identifying any potential problems and performing repairs
  • Participated in physical inventories to verify data integrity within the system
  • Ensured that items were properly labeled for tracking purposes
  • Utilized computer systems for entering product information into databases.

Shopping Analyst

Intcomex
Santiago, Chile
06.2021 - 07.2022
  • Helped develop purchase of materials for training and use in the company, analyzing quotes and product quality
  • Used software systems and Microsoft office to process orders and manage stock control processes
  • Developed and implemented procedures for purchase orders, accurate tracking of shipments from origin to destination.

Multifunctional operator for Lider supermarket

Grupo Newen
Santiago, Chile
03.2020 - 06.2021
  • Followed all protocols and procedures for product replenishment
  • Report any problems or malfunctions of products or tools immediately upon discovery
  • Ensure timely completion of all production tasks
  • Collaborated with the operators as part of the team and in customer support.

FUNCTIONAL SUPPORT AND IT MANAGEMENT SPECIALIST

Telefonica
Caracas, Venezuela
01.2018 - 03.2019
  • Implemented strategies to improve the recovery and lifting of fiber optics
  • Leveraged strong communication skills to build relationships with clients
  • Coordination with cross-functional teams on projects and initiatives to avoid massive service failures
  • Developed skills in functional support, case routing, and client support.

Education

TSU in Informatica -

Instituto Universitario de Informatica y Admin.
Caracas, Venezuela

Skills

  • Equipment maintenance
  • Quality control
  • Packing and Labeling
  • Inventory Management
  • Conflict resolution
  • Decision-making abilities
  • Teamwork and collaboration
  • Data Analysis
  • Microsoft Office
  • Customer Service

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Customer Service Cashier

Samosa Mama
03.2024 - 09.2024

Supported Inventory

Casino D' Carlo Spa (Store Falabella)
11.2022 - 01.2024

Warehouse Operator

Reconext
08.2022 - 10.2022

Shopping Analyst

Intcomex
06.2021 - 07.2022

Multifunctional operator for Lider supermarket

Grupo Newen
03.2020 - 06.2021

FUNCTIONAL SUPPORT AND IT MANAGEMENT SPECIALIST

Telefonica
01.2018 - 03.2019

TSU in Informatica -

Instituto Universitario de Informatica y Admin.

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SHIRLEY SARMIENTO