Shirley Scott

• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.

. Handled scheduling, customer concerns, ordering supplies, etc.

• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Maintained compliance with company policies, objectives, and communication goals.
• Evaluated employee performance and coached and trained to improve weak areas.
• Achieved results by working with staff to meet established targets.

. Supervised crews on large and small losses for pack outs

. Specialized in fire cleans

• Evaluated employee performance and coached and trained to improve weak areas.
• Monitored workflow to improve employee time management and increase productivity.
• Maintained compliance with company policies, objectives, and communication goals.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

• Provided and promoted solutions to eliminate reoccurring problems.
• Collaborated with manager on performance-related issues and employee performance reviews.
• Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages, and maximize productivity.
• Monitored product quality to achieve superior quality reputation.

. Managed scheduling

. Open and closing duties

. Handled customer complaints

. Managed other employees