Shirley Smith
Norfolk,MA
Summary
Dynamic Assistant Customer Manager at Colonial Mills, Inc, recognized for enhancing customer satisfaction through effective problem-solving and relationship building.I successfully identified upselling opportunities, driving revenue growth while maintaining high service standards. My proactive approach in team collaboration led to improved performance and customer issue resolution.
Overview
28
28
years of professional experience
Work History
Assistant Customer Manager
Colonial Mills, Inc
Rumford, RI
09.1997 - 07.2025
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Organized regular team meetings to discuss performance goals, celebrate achievements, and strategize new approaches to enhance service delivery.
- Conducted regular performance reviews to identify areas of improvement and implement corrective actions.
- Collaborated with the sales team to identify upselling opportunities and grow revenue.
- Liaised with other departments to address complex customer concerns quickly and effectively.
Education
Associate of Applied Business - Business
Fisher College
North Attleboro, MASkills
- Microsoft outlook, word, and Excel
- Customer service
- Problem-solving
- Time management
- Adherence to high customer service standards
- Relationship building
Timeline
Assistant Customer Manager
Colonial Mills, Inc
09.1997 - 07.2025
Associate of Applied Business - Business
Fisher College