Meshawn Baptiste
Houston
Summary
Organized and dedicated team player with extensive experience in customer service, e-commerce, sales, and administrative support. Skilled in handling high-volume tasks and managing multiple priorities with accuracy and professionalism. Known for delivering exceptional customer care, resolving complex issues, and supporting business operations with efficiency and attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
RemX
09.2025 - 01.2026
- Resolved customer inquiries via phone and email, ensuring timely and accurate information delivery.
- Processed medication orders accurately, ensuring compliance with pharmacy regulations and safety standards.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
E-Commerce Representative
PG Golf
07.2025 - 08.2025
- Built strong customer relationships and communicated promotional services.
- Assisted customers with product selection, order replacements, and issue resolution.
- Resolved customer concerns through detailed situation analysis.
- Managed pricing, inventory, and order fulfillment across hybrid e-commerce platforms.
- Researched and analyzed data, producing weekly KPI reports for internal review.
Customer Service Representative
PFS Group
11.2023 - 02.2025
- Handled 110+ daily customer interactions via phone, email, and fax.
- Resolved escalated complaints empathetically, improving customer retention.
- Maintained professionalism in high-stress situations and during conflict resolution.
- Accurately processed payments via cash, check, and credit card transactions.
Customer Care Representative (Remote)
AnywhereWorks
10.2021 - 11.2023
- Managed a high call volume (100+ calls/day) while maintaining a focus on customer satisfaction.
- Provided product information, order support, and issue resolution.
- Used multiple computer systems simultaneously to retrieve customer data and resolve issues.
- Maintained a positive and professional demeanor in all interactions.
Claims Representative
Association Healthcare Management
10.2019 - 08.2021
- Processed approximately 85 claims daily in a fast-paced healthcare environment.
- Resubmitted denied claims and followed up to meet financial targets.
- Professionally handled escalated client issues and ensured timely resolutions.
- Performed administrative duties including client communication, document scanning, and mail distribution.
Education
Bachelor’s Degree in Progress - Psychology, Biology
University of Houston - Victoria
Victoria, TX12-2025
Skills
- Customer Service & Account Management
- Conflict Resolution & De-escalation Techniques
- Multitasking & Prioritization
- CRM Software Proficiency
- Call Management & High-Volume Call Support
- Fraud Detection & Payment Processing
- Data Entry & Documentation
- Microsoft Outlook, Word, Excel
- Policies & Procedures Compliance
- Active Listening & Communication
Certification
First Aid / CPR Certified
Timeline
Customer Service Representative
RemX
09.2025 - 01.2026
E-Commerce Representative
PG Golf
07.2025 - 08.2025
Customer Service Representative
PFS Group
11.2023 - 02.2025
Customer Care Representative (Remote)
AnywhereWorks
10.2021 - 11.2023
Claims Representative
Association Healthcare Management
10.2019 - 08.2021
Bachelor’s Degree in Progress - Psychology, Biology
University of Houston - Victoria