Coniesha Hutcherson
Summary
Detail-oriented customer service and benefits administration professional with 3+ years of experience supporting health and welfare benefits, participant account management, and financial transaction processing. Skilled in records management, problem resolution, customer service, and maintaining confidential information. Proficient in Microsoft Office Suite and multiple database systems. Seeking to leverage healthcare-related administrative experience in a Medical Billing Representative role.
Overview
5
5
years of professional experience
Work History
Customer Care Representative II
Alight Solutions
Lincolnshire, Illinois
05.2022 - 10.2025
- Assist participants with health and welfare benefit enrollment, eligibility verification, and coverage-related inquiries.
- Process retirement and pension distribution transactions while maintaining accuracy and compliance with company policies.
- Maintain detailed electronic records and customer documentation using Microsoft Office and proprietary systems.
- Explain healthcare benefits, retirement plans, and account information in a clear and professional manner.
- Handle sensitive personal and financial information while maintaining confidentiality.
Customer Service Representative/Front Desk Concierge
Bozzuto Management Company
Chicago, Illinois
12.2021 - 12.2022
- Responded to resident inquiries and resolved concerns in a timely and professional manner.
- Maintained accurate records and documentation of resident interactions.
- Managed multiple priorities while delivering exceptional customer service.
Lobby Attendant
Blue Line Security Services
Chicago, Illinois
07.2020 - 11.2021
- Navigated multiple software systems to locate information and assist visitors.
- Maintained accurate logs and documentation of daily activities.
Education
North Lawndale College Prep
Chicago, IllinoisSkills
- Health Benefits Administration
- Customer Service & Account Management
- Records Maintenance & Documentation
- Data Entry & Accuracy
- Microsoft Office Suite
- Payment Processing
- Confidential Information Handling
- Eligibility Verification
- Attention to Detail
Timeline
Customer Care Representative II
Alight Solutions
05.2022 - 10.2025
Customer Service Representative/Front Desk Concierge
Bozzuto Management Company
12.2021 - 12.2022
Lobby Attendant
Blue Line Security Services
07.2020 - 11.2021
North Lawndale College Prep