Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Mattie Carter

Fort Myers,FL

Summary

Dedicated Customer Service Specialist with proven skills in prioritizing and multitasking in fast-paced environments. Excels in team collaborations to achieve both personal and business goals. Recognized for effectively managing escalated customer support issues and ensuring client satisfaction.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Crowné Luxe
06.2022 - Current
  • - Assisted customers with product selection, ordering, billing, and returns
  • - Provided courteous and professional responses to customer inquiries and suggestions
  • - Updated account information to maintain accurate customer records
  • - Managed inbound and outbound calls while resolving escalated issues

Patient Access Specialist

Family Health Services
03.2020 - 03.2023
  • - Scheduled appointments and pre-registration activities while verifying demographics and insurance
  • - Responded promptly to inquiries regarding account balances, billing statements, and payment history
  • - Educated patients on financial policies, procedures, and payment options
  • - Performed data entry tasks to ensure accurate patient records and billing

Healthcare Support Agent

MedLink Solutions
06.2014 - 02.2020
  • - Assisted callers with scheduling medical transportation and virtual healthcare appointments
  • - Verified patients' insurance eligibility prior to appointments
  • - Collected and accurately processed payments into the billing system
  • - Supported100+ members daily with healthcare benefits, ID card requests, and billing

Education

High School Diploma - undefined

Dunbar High School
05.2011

Skills

  • Customer Service & Account Management
  • Verbal and Written Communication
  • CRM Software & Microsoft Office Applications
  • Data Entry & Medical Billing
  • Scheduling & Payment Processin
  • Email and Chat Support
  • Time Management
  • Organizational Skills
  • Basic Tech Troubleshooting
  • Multitasking
  • Virtual Collaboration Tools (eg, Zoom, Teams)
  • Attention to Detail
  • Adaptability to Remote Work
  • Problem-Solving & Active Listening

Timeline

Customer Service Representative

Crowné Luxe
06.2022 - Current

Patient Access Specialist

Family Health Services
03.2020 - 03.2023

Healthcare Support Agent

MedLink Solutions
06.2014 - 02.2020

High School Diploma - undefined

Dunbar High School

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Mattie Carter