SHIRLEY SOLANO
Dallas,TX
Summary
Adept at leveraging hand and power tools and following precise instructions, I significantly enhanced customer loyalty at Claro Telecomunicaciones by resolving complaints and inquiries efficiently. My expertise in operating machinery and assembling products at Ocedar and Saylite, respectively, showcases my ability to ensure workplace safety and improve operational outcomes.
Overview
7
7
years of professional experience
Work History
Customer Service and Diagnostics on Computers
Claro Telecomunicaciones
Colombia, Santander, Bucaramanga
01.2017 - 02.2022
- Provided exceptional support for customers, leading to increased loyalty and repeat business.
- Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company''s reputation.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
- Supported management in decision-making processes by providing detailed reports on operational activities and performance outcomes.
Machine Operator & Emsable
Ocedar
Chicago, IL
02.2022 - 03.2024
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
Product Assembler
Saylite
Dallas, TX
03.2024 - 06.2024
- Updated logs and completed production reports.
- Demonstrated adaptability by quickly learning new assembly processes and techniques, allowing for seamless transitions between different product lines.
- Utilized various hand tools, power tools, and specialized equipment to complete assigned tasks accurately and efficiently.
- Organized workspace for maximum efficiency while maintaining a clean work area in accordance with company guidelines.
Education
High School Diploma -
Sena, Customer Support
Santander, Colombia, Bucaramanga 07.2019
High School Diploma -
Sena, Preventive Maintenance On Cell Phones
Colombia, Sanatnder, Bucaramanga05.2017
High School Diploma -
Sena, Basic Level Computer Maintenance
Colombia, Santander, Bucaramanga03.2016
Bachelor of Science -
INEM
Colombia, Santander, Bucaramanga12.2011
Skills
- Hand and power tools
- Following Instructions
- Workplace Safety
- Safety practices
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Product Assembler
Saylite
03.2024 - 06.2024
Machine Operator & Emsable
Ocedar
02.2022 - 03.2024
Customer Service and Diagnostics on Computers
Claro Telecomunicaciones
01.2017 - 02.2022
High School Diploma -
Sena, Customer Support
High School Diploma -
Sena, Preventive Maintenance On Cell Phones
High School Diploma -
Sena, Basic Level Computer Maintenance
Bachelor of Science -
INEM
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