Summary
Overview
Work History
Education
Skills
Timeline
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Shirley Thomas

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

23
23
years of professional experience

Work History

HA OH 01 Voice Customer Service Agent

Teleperformance USA
11.2014 - 05.2023
  • Helped customers every day on high volumes of calls with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and placed orders, located orders, credit/appeased orders, tracked orders & canceled orders.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Addressed customer account discrepancies and concerns.

Cashier/Food Service Worker

SGR Restaurants LLC
03.2007 - 07.2014
  • Ran Cash Register & Handled Cash. Greeted customers at counter to fulfilled orders and answer questions
  • Developed and maintained positive relationships with customers to enhance service.
  • Maintained cleaned workstation, trash-free workspaces to maximize productivity and safety.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.

Convenient Store Manager

Poor Richard's Food-Contractor On DSCC Base
07.2000 - 08.2004
  • Managed inventory control, cash control, and at times the store opening and closing procedures.
  • Managed thirteen store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed inventoried stocks & replenished the items
  • Rotated merchandise and displays to feature new products and promotions.


Education

No Degree -

Columbus State Community College
Columbus, OH
09.1995

Associate of Applied Science - A.A.S. in General Business

Southern W.Va Community & Technical College
Logan Campus, Logan, WV
05.1987

High School Diploma -

Man Senior High School
Man, WV
05.1985

Skills

  • Customer Service
  • Process Transactions
  • Delivery Tracking
  • Upselling
  • Cash Handling
  • Data Entry

Timeline

HA OH 01 Voice Customer Service Agent

Teleperformance USA
11.2014 - 05.2023

Cashier/Food Service Worker

SGR Restaurants LLC
03.2007 - 07.2014

Convenient Store Manager

Poor Richard's Food-Contractor On DSCC Base
07.2000 - 08.2004

No Degree -

Columbus State Community College

Associate of Applied Science - A.A.S. in General Business

Southern W.Va Community & Technical College

High School Diploma -

Man Senior High School

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Shirley Thomas