Shirley Williams
Chicago,IL
Summary
Proven leader in enhancing operational efficiency and environmental awareness, with a track record at Source One Cleaning of elevating facility cleanliness and team performance. Skilled in waste management and customer service, significantly reducing guest complaints at Palmerhousehiltonhotel through meticulous attention to detail and problem-solving. Achievements include conducting impactful performance evaluations and executing deep-cleaning assignments to boost guest satisfaction.
Overview
14
14
years of professional experience
Work History
EVS Lead
Source One Cleaning
Chicago, IL
03.2023 - Current
- Conducted one-on-one meetings with direct reports and solicited feedback from employees.
- Conducted performance evaluations for team members, identifying areas for improvement and recognizing achievements.
- Covered extra shifts during employee absences.
- Boosted overall cleanliness of the facility through regular inspections and thorough cleaning routines.
Room Attendant
Palmerhousehiltonhotel
Chicago, IL
08.2010 - 02.2024
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
Education
High School Diploma -
Nalb
Chicago, IL07.2020
Skills
- Operational Efficiency
- Technical knowledge
- Environmental awareness
- Waste Management
- Problem-Solving
- Customer Service
Timeline
EVS Lead
Source One Cleaning
03.2023 - Current
Room Attendant
Palmerhousehiltonhotel
08.2010 - 02.2024
High School Diploma -
Nalb