Shirley A Marich Bravo
El Paso
Summary
Bilingual professional with extensive experience at Murphy USA, specializing in team leadership and customer service. Skilled in leveraging computer systems to drive sales and improve operational efficiency. Recognized for effective coaching of new staff and maintaining high standards in fast-paced environments, resulting in enhanced customer satisfaction and streamlined processes.
Overview
3
3
years of professional experience
Work History
Stagehand
El Paso Production Staffing Services
08.2023 - Current
- Maintained a safe, high-paced work environment to support operational efficiency.
- Executed instructions from sound engineers to deliver error-free results.
- Efficiently loaded and unloaded delivery trucks, ensuring an organized workflow.
- Disassembled stages and equipment for live events within strict timelines.
- Wrapped wires and directed forklifts for loading trailers with lights, speakers, instruments, and stage props.
Assistant Manager
Murphy USA
06.2023 - Current
- Used computer systems to supervise daily operations including scheduling shifts, assigning duties
- Collaborated with vendors to procure products, ensuring consistent stock levels and availability to meet customer demand
- Take stock of inventory and ensure that products are received from vendors, stocked, and organized accordingly
- Attend to customers promptly to provide high-level service courteously and efficiently
- Coordinate with store managers from various locations to ensure that each one is properly staffed
- Maintain a hygienic and coordinated work environment between customer interactions and deliveries
- Provide maintenance to pumps manually and with learned computer programs daily
- Trained new staff on customer service and operational procedures.
Bilingual Inbound Sales Representative
Spectrum
01.2024 - 05.2024
- Utilized CRM software to manage customer interactions and track sales leads.
- Efficiently maximize sales opportunities on inbound phone calls with customers
- Acquire new customers by providing an iconic experience, and take the initiative to upsell services and products
- Demonstrate product and company knowledge throughout customer interactions to ensure customer needs are met
- Coordinate and communicate with other departments to ensure orders are fulfilled and that operations run efficiently
Education
Bachelor of Science - Education
The University of Texas At El Paso
El Paso, TX06-2028
Community college, Associates - Education
El Paso Community College
El Paso01-2025
High school -
Horizon High School
El Paso06-2023
Skills
- Bilingual: English and Spanish
- Coaching and mentoring
- Team leadership
- Dependability
- Verbal and written communication
- Multitasking skills
- Microsoft applications
Volunteer And Leadership Activities
Assistant Coach, Border Youth Athletic Association (BYAA), Frank Macias Elementary, 10/19, 12/19, Monitor 14 children while teaching the fundamentals of baseball, Ensure students complete school work and tutor as needed before every practice, Communicate schedules and team information to parents, Create a productive and enjoyable learning environment at practices and games
Timeline
Bilingual Inbound Sales Representative
Spectrum
01.2024 - 05.2024
Stagehand
El Paso Production Staffing Services
08.2023 - Current
Assistant Manager
Murphy USA
06.2023 - Current
Bachelor of Science - Education
The University of Texas At El Paso
Community college, Associates - Education
El Paso Community College
High school -
Horizon High School