ESTEFANY SANTIAGO
Millville,NJ
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Stagehand
Meadowlands Expo
Secaucus, NJ
12.2021 - 04.2024
- Build Stages/Booths
- Set Up Banners/Curtains
- Assist on Sets
- Operated rigging equipment for seamless set changes during events.
- Worked with stage technicians set up and calibrate lighting, microphones and recording equipment.
- Collaborated with production teams to execute event layouts efficiently.
Hostess, Carside & Expo
Applebee’s
Elizabeth, NJ
10.2018 - 12.2021
- Welcomed guests with professionalism and warmth.
- Executed thorough cleaning and sanitization of bathrooms to ensure hygiene standards.
- Managed preparation of sanitation buckets to ensure compliance with health standards.
- Assigned guests to tables, ensuring optimal seating arrangements.
- Processed guest orders for takeout with precision and efficiency.
- Facilitated online orders and delivery services through platforms like Grubhub, DoorDash, and Uber Eats. Assisted customers in navigating the ordering process for timely meal delivery. Supported team efforts in maintaining high service standards during peak hours.
- Managed incoming phone calls to ensure prompt and professional communication.
- Facilitated order ticket reception on kitchen screen and coordinated communication between cooks and servers to ensure accurate food delivery.
- Delivered food and beverages to tables with efficiency and attention to detail.
- Skilled at working independently and collaboratively in a team environment.
Fresh Associate
Amazon Fresh
Avenel, NJ
02.2017 - 02.2018
- Executed efficient picking and packing operations to ensure timely order fulfillment.
- Organized and categorized items to enhance accessibility.
- Organized and prepared totes for efficient inventory management.
- Executed problem-solving strategies to identify and resolve operational challenges.
- Assisted in organizing safety meetings to discuss workplace hazards. Supported team members in identifying potential safety risks. Helped implement safety protocols to enhance workplace safety.
- Led training sessions for new associates on operational procedures and safety protocols.
Warehouse Associate
Dot Com Distribution
Edison, NJ
12.2015 - 02.2017
- Streamlined pick and pack processes to enhance inventory management and support logistics.
- Performed detailed cleaning tasks to maintain facility standards and enhance user experience.
- Evaluated customer returns to identify items as either scrap or sellable goods.
- Oversaw product placement to optimize inventory organization. Coordinated with team members to maintain accurate stock levels. Implemented strategies for effective product retrieval and storage.
- Organized and categorized boxes during unloading to ensure proper allocation to returns department or receiving area.
Customer Service Representative
Planet Fitness
Rahway, NJ
12.2014 - 02.2015
- Articulated membership benefits and features to prospective members.
- Fostered a welcoming atmosphere among staff and members.
- Conducted comprehensive facility tours for visitors and stakeholders.
- Managed register operations with precision and attention to detail.
- Conducted routine floor inspections to ensure facility cleanliness.
- Executed draw count processes to ensure accurate inventory management.
- Addressed member inquiries and managed phone communications to enhance member support.
- Trained new staff on operational procedures and customer interaction techniques.
Education
Some College - undefined
Union County College
01.2020
High School Diploma - undefined
Alexander Hamilton Preparatory Academy
06.2014
Skills
- Assisted in communication with English and Spanish-speaking clients\nFacilitated understanding of services for diverse customer base\nSupported team members in bilingual interactions
- Demonstrated proficiency in Microsoft Word, Excel, PowerPoint, and other software applications
- Assisted in acquiring new skills quickly to support team objectives Maintained focus on tasks to enhance productivity and efficiency
- Adapted strategies to accommodate changing project requirements and team dynamics
- Demonstrated exceptional interpersonal skills to foster positive relationships
Timeline
Stagehand
Meadowlands Expo
12.2021 - 04.2024
Hostess, Carside & Expo
Applebee’s
10.2018 - 12.2021
Fresh Associate
Amazon Fresh
02.2017 - 02.2018
Warehouse Associate
Dot Com Distribution
12.2015 - 02.2017
Customer Service Representative
Planet Fitness
12.2014 - 02.2015
Some College - undefined
Union County College
High School Diploma - undefined
Alexander Hamilton Preparatory Academy