Shirlinda Anni
Everett,WA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful Type setting. Welcoming Front Desk Associate with Number years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Delta Hotels
01.2022 - Current
- Actively listen and give full attention to guests, asking questions when necessary to find out how to best meet their needs
- Communicate effectively in the English language in writing using correct spelling, grammar and rules of composition and verbally by speaking clearly and concisely
- Add, subtract, multiply and divide quickly and accurately
- Manage one's time in order to meet productivity standards
- Effectively use standard office equipment such as computers and related software, printers, photocopier, fax and multiple line telephone system
- Adapt to constantly changing situations and personalities ensuring quality service to all guests by maintaining a friendly, professional and courteous demeanor at all times
- Acknowledge, understand and abide by company programs, policies, procedures and brand standards
- Present a professional appearance, wear appropriate uniform and slip resistant footwear according to the standards of the position and company policy.
Ramp Service Agent
McGee Air Services
12.2019 - 12.2021
- Perform all facets of aircraft handling (e.g., marshalling, push-back, wing-walking)
- Perform fleet functions and other servicing (e.g., cabin and overnight cleaning, lavatory, water)
- Maintain work areas and ensure the proper care of equipment
- Operate ramp equipment and other equipment such as tugs/tractors, belt loaders and forklifts.
Assembly Line Worker
ReNu Medical
05.2019 - 12.2019
- Build and inspect pulse probes
- Final test them to make sure they're fully functional
- Bag probes.
One club representative
Tulalip Resort Casino
04.2018 - 06.2018
- Prepares for the arrival and greets groups and patrons
- Provides tours for casino guest if needed
- Builds and promotes club membership
- Works as an ambassador while on the casino floor
- Researches, and complies and prepares data for report and concert to ensure excellent customer service
- Provides feedback and assist as needed for each promotion and events
- Operates ticket master equipment, with responsibility of selling amphitheater event tickets
- Enters all new club membership data and entry for complimentary authorization points.
Pizza Artisan
Tulalip Resort Casino
08.2017 - 04.2018
- Responsible for the preparation and service of all menu items both hot and cold and To-Go orders in the Pizzeria while maintaining high standards of quality and appearance of all food and prepared and served
- Responsible for station setup and breakdown on assigned shift
- Maintains the highest level of guest service in accordance with established Food & Beverage standard operation procedures
- Operation of cash register and/or point of sale system.
Sales Associate
Nike
11.2016 - 03.2017
- Welcomes customers by greeting them; offering them assistance
- Directs customers by escorting them to racks and counters; suggesting items
- Advises customers by providing information on products
- Helps customer make selections by building customer confidence; offering suggestions and opinions
- Documents sale by creating or updating customer profile records
- Processes payments by totaling purchases; processing checks, cash, and store or other credit cards
- Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest
- Contributes to team effort by accomplishing related results as needed.
Fast food attendant
Tulalip Resort Casino
03.2016 - 11.2016
- I am able to read tickets, forms, and recipes
- I take money and make change using the point of sales system
- I practice quality and friendly customer service techniques on a continual basis
- I also volunteer to work in different departments as a host, bus tables and have experience as a prep cook.
Cashier/Cook
McDonald's
09.2014 - 03.2016
- I would take customer orders, prepare menu items, and display friendly attitudes at all times
- As a Cashier often I would work at restaurant front counter and drive-thru window
- Cashiers also take inventory of supply and make orders when necessary and sanitize dining rooms and work-stations as needed.
Education
Diploma -
Sequoia High School
Everett, WA01.2015
Skills
- Time Management
- Problem-solving skills
- Listening Skills
- Guest Relations
Certification
- Food Handler
- Driver's License
Languages
Marshallese
Native or Bilingual
Timeline
Front Desk Associate
Delta Hotels
01.2022 - Current
Ramp Service Agent
McGee Air Services
12.2019 - 12.2021
Assembly Line Worker
ReNu Medical
05.2019 - 12.2019
One club representative
Tulalip Resort Casino
04.2018 - 06.2018
Pizza Artisan
Tulalip Resort Casino
08.2017 - 04.2018
Sales Associate
Nike
11.2016 - 03.2017
Fast food attendant
Tulalip Resort Casino
03.2016 - 11.2016
Cashier/Cook
McDonald's
09.2014 - 03.2016
Diploma -
Sequoia High School
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