Shirlley Galarza
Elizabeth,NJ
Summary
Bilingual Spanish teachers nurtured students struggling to learn foreign languages and tailored teaching to best enhance competency. Explained assignments in the native language and explained concepts clearly, my professional goal is to find an organization that allows me to apply all the learning acquired throughout my growth process, but also that allows me to help students succeed and grow in interpersonal and academic skills. Diligent and adaptable in meeting individual student needs in warm, safe educational environments.
Overview
4
4
years of professional experience
Work History
Volunteer
Our Lady Of Fatima Church Of Elizabeth
08.2023 - 10.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Managing Assistant
AMAZON
03.2020 - 09.2022
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Teaching new hiring about how to work at amazon and teaching them how to pack, pick, and receive products.
COMMUNICATION DEPART
KEAN UNIVERSITY
09.2019
- Assisting faculties, by coping materials, trying correspondence, and other documents. Answered client queries and complaints to provide strong customer service.
- Copyedited, proofread, and revised company advertisements, print materials, and press releases before dispersal.
- Took photographs and videos during special events for promotional materials and social media pages.
- Answering incoming calls and providing solutions to walk-in visitors and students who require special attention.
CUSTOMER SERVICE DEPART
SEABRAS FOODS
11.2017
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Making schedules, answering ongoing calls, helping people with any question
Education
Spanish Teacher Certifications– Junior Level
KEAN UNIVERSITY
Union High School Diploma -
UNIDAD EDUCATIVA MORASPUNGO
EcuadorSkills
- Bilingual (English, Spanish and Portuguese)
- Community Relationship Building
- Program Planning
- Customer Service
- Communication skills
- Personnel training and development
- Effective problem solver
- Small Group Supervision
Activities
- Safer Sex Workshop, 10/2019
- Roselle Park Art Festival, 08/2019
- Student Wellness-Campus Safety, 08/2019
References
CARLOS CADIMA, (973)776-4128, Store Manager ANTHONY DAMATA, (973) 776-4128, Manager MARGARETT WALROND, (908)737-0451, Supervisor Department
Languages
Spanish
Native or Bilingual
Timeline
Volunteer
Our Lady Of Fatima Church Of Elizabeth
08.2023 - 10.2023
Managing Assistant
AMAZON
03.2020 - 09.2022
COMMUNICATION DEPART
KEAN UNIVERSITY
09.2019
CUSTOMER SERVICE DEPART
SEABRAS FOODS
11.2017
Spanish Teacher Certifications– Junior Level
KEAN UNIVERSITY
High School Diploma -
UNIDAD EDUCATIVA MORASPUNGO
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