Jocelyn Palada
405 Palmcrest Drive Apt#18 West Lake Daly City ,CA
Overview
29
29
years of professional experience
Work History
Cashier/server
Max’s Restaurant
Daly City
07.2017 - Current
- Welcome guests as they enter
- Process cash and card payments
- Make beverages and desserts
- Answers phone calls for Take-Out Orders
- Acts as food runner/waitress
Teller
Banco De Oro Unibank Incorporated
03.1997 - 06.2016
- Provided excellent customer service while servicing client's financial needs
- Assisted customers in account inquiries regarding account products and services
- Efficiently handled day to day tasks while working in a fast-paced environment
- Processed customer transactions while adhering to company's policies and procedures
- Effectively communicated customer transactional issues and customer concerns
- Adept in handling and balancing monetary transactions
- Managed upset customers, conflicts, and challenging situations
- Built great customer rapport by forming long-term loyalty
Education
Bachelor of Science in Commerce - Major in Banking -
Far Eastern University - Manila, Philippines
Nicanor Reyes Street Sampaloc, Manila 1008 Metro M10.1994
Skills
Fluent in English and Tagalog
Translation skills from one language to another both written and oral
Microsoft Office (Word and Excel)
Excellent verbal and communication skills
Self-motivated and a team player
Objective
Dedicated customer service representative seeking an opportunity to utilize my skills in a team oriented company. Experienced in providing excellent customer service while working successfully as a team member and as an individual contributor.
Timeline
Cashier/server
Max’s Restaurant
07.2017 - Current
Teller
Banco De Oro Unibank Incorporated
03.1997 - 06.2016
Bachelor of Science in Commerce - Major in Banking -
Far Eastern University - Manila, Philippines