Shishir Khedkar

Built a new team in US and India to direct resolution of customer issues for SaaS, PaaS and on-premises customers of Oracle Business Intelligence Enterprise Edition (OBIEE) and BI Publisher (BIP) offering 24x7 support using "follow the sun model".

• Transform team from on-premises to become Cloud focused.
• Architect many efficiencies , productivity improvement tools
• Lead cross organization collaboration for Continuous Delivery, Troubleshooting, Pattern Analysis
• Optimized delivery of Tech Stack patches from 6-8 weeks to a 2-week cadence

Lead Technical Services team to be the engineering contact to review and resolve customer issues with Oracle Configure, Quote and Pricing product.

• Create Executive Dashboards for KPIs using Oracle Analytics Cloud.
• Hackathon Finalist two years in a row: “Enola” (Automating CPQ Implementation review) and “SnoopLogg” (Log Analysis using Generative AI)

• Set budgets for engineering tasks, tailoring financial limitations to business goals and optimizing return on investment (ROI) for completed deliverables.
• Launched CITPL subsidiary within six months of hire and overachieving target by three months.
• Built strong teams through selective recruitment and post-hire mentorship of junior engineers. Completed 100% of hiring goals (20 engineers) within the first year, then growing staff to 55, including local managers
• Developed high-performing engineering teams through strategic hiring, focused mentoring, and performance management initiatives.
• Ensured compliance with industry regulations through regular audits of systems, process improvements efforts, improving financial audit time by 100%.
• Managed budgets effectively while ensuring resource allocation aligned with company goals and objectives, providing management updates to senior executives
• Instituted Agile SCRUM methodology to deliver connectors, generating over $1.37M revenue with 175+ connectors.

Streamlined engineering processes with outsourced vendor for increased efficiency, leading to faster project completion and reduced costs.