SHITAL SAMANT
San Antonio
Summary
Shital is a passionate IT professional with over 22 years of industry experience leading large customer relationship management through strategic initiatives and responsible for Global Delivery, Sales, Business Strategy, Transformation, Innovation and Strong Partnership at CxO level. Shital has multicultural work experience across geographies - United States, Latin America & India spanning across industry verticals - primarily Insurance and Banking & Financial Services. Shital has distinction of receiving CEO's special award in multiple categories like Business Growth, Customer Satisfaction as well as Client CEO's Leadership Excellence and Strategic Partnership Award.
Shital is Naturalized U.S. Citizen based out of San Antonio, Texas.
Overview
22
22
years of professional experience
Work History
Senior Client Partner
TATA Consultancy Services
07.2021 - Current
- Responsible for Business Strategy, Planning, P&L Management and Revenue Growth for set of Insurance Clients across North America.
- Manage CxO level relationships, build new relationships and to become strategic partner for client engagements aligning to their vision and priorities. (Farming)
- Build new client relationships by responding to RFPs, identifying and assessing client needs, resolving problems and map organizational offerings to build strategy for new client logos. (Hunting)
- Supervise daily operations and sales functions to ensure profitable revenue growth, customer satisfaction and employee productivity. Responsible for managing large P&L of $120Mn+ in annual revenue.
- Build and drive Non-CIO Business Growth strategy across business unit level. $50Mn+ in annual revenue.
Client Partner
TATA Consultancy Services
07.2018 - 07.2021
- Responsible for business strategy, planning, growth and P&L management of ~USD 100Mn/Yr unit , serving large US Insurance client.
- Experience in contract negotiation & management for large Insurance Client Account with multi- location/geography servicing.
- Supporting Insurance Business unit in TCS to acquire new logos, enable sales support, drive profitability improvement across client accounts and driving business growth in Latin America geography.
- Responsible for CxO level leadership relations building and management, understanding customer priorities supporting business needs.
- Responsible for growing business beyond CIO areas like CRO, CHRO, CISO, CFO.
- Leading large transformation initiatives (multi-year/multi-million) in P&C insurance domain providing services in application development and availability in Distributed Agile environment.
- Leading Compliance & Regulatory initiatives leveraging cognitive solutions to reduce cost of compliance.
- Drive innovation and alliance partnership through TCS's Co-Innovation Network providing unique offerings to client on product and technology front.
Business Relationship Manager
TATA Consultancy Services
01.2015 - 06.2018
- Positioned as Business Relationship Manager for Large US Insurance Provider supporting P&C Insurance line of business.
- Responsible for strategy, planning and profitable growth of multi-million portfolio (~30Mn/Yr) Supporting client IT organization to achieve 100% Agile Delivery reducing time-to-market and moving towards efficient enterprise.
- Responsible for client executive connects, maintain high customer satisfaction index, define strategy to compliment customer goals & priorities and maintain strong delivery standards through diverse multi- geography workforce.
Program Manager
TATA Consultancy Services
01.2012 - 12.2014
Delivery Manager
TATA Consultancy Services Ltd
09.2009 - 12.2011
- Setup Nearshore Delivery Center in Guadalajara, Mexico for large US Insurance Client to compliment Onsite-Offshore delivery model.
- Established first BPO unit in TCS Mexico supporting Insurance and Banking domain for large US Insurance and Banking Customer.
- Build high performance team serving areas like ADM, Assurance Services, BI, Mobility, Infrastructure Services and BPO.
- Responsible for account management, talent acquisition & development, setup HR and Finance processes, manage P&L for multi-million client accounts.
- Directed strategic initiatives like University Alliances to drive stable talent inflow to support organizational growth in Mexico Geography.
- Setup nearshore delivery teams for other key clients across BFS, Retail and Insurance verticals.
Project Manager
TATA Consultancy Services
05.2005 - 08.2009
- TBD
Project Lead
TATA Consultancy Services
12.2002 - 04.2005
- TBD
Education
Bachelor of Science - Electronics
Walchand College of Engineering
06.2002
Skills
- Manage CxO-Level Relationship
- Large Contract Negotiations ($100Mn)
- Strategic Initiatives & Execution
- Global Delivery, P&L Management
- Business strategy, Sales Support & Growth
- Diversity and Inclusion Initiatives
Timeline
Senior Client Partner
TATA Consultancy Services
07.2021 - Current
Client Partner
TATA Consultancy Services
07.2018 - 07.2021
Business Relationship Manager
TATA Consultancy Services
01.2015 - 06.2018
Program Manager
TATA Consultancy Services
01.2012 - 12.2014
Delivery Manager
TATA Consultancy Services Ltd
09.2009 - 12.2011
Project Manager
TATA Consultancy Services
05.2005 - 08.2009
Project Lead
TATA Consultancy Services
12.2002 - 04.2005
Bachelor of Science - Electronics
Walchand College of Engineering