Shiv Patel
Feasterville-Trevose,PA
Summary
Dynamic professional with a proven track record in project management and customer service, exemplified during my tenure at MPL. Leveraged expertise in ERP systems and exceptional negotiation skills to optimize production schedules and enhance client satisfaction. Achieved a notable increase in efficiency, demonstrating a strong ability to meet diverse client needs with precision and adaptability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Shilpa's Kitchen
Feasterville-Trevose, US
09.2023 - Current
- Prepared several catering orders and maintained a database of client orders
- Maintained records of catering fees and ensured that prices were up-to-date
- Prepared and maintained a listing of previous and current catering events
- Resolved guest issues regarding catering matters
- Tracked catering expenses and prepared related reports as requested
- Managed catering activities for various clients
- Prepared monthly reports of catering revenue and client events
- Reviewed menu options with clients and made dietary substitutions as necessary
Scheduling Coordinator
MPL
Philadelphia, US
09.2022 - 09.2023
- Exceptionally detail-oriented and adaptable Production Scheduler with an excellent work ethic and customer satisfaction record
- Skilled at managing multiple production schedules across a wide variety of large and small businesses
- Able to function effectively as an independent worker or as part of a project management team
- Monitored and altered production schedule to avoid delays as needed
- Formulated individual department schedule workflow analysis on a regular basis
- Designed workload balancing strategies
- Provided ERP system expert assistance as needed
- Maintained shop work order records on a daily basis
- Maintained high productivity levels in workflow monitoring
- Avoided material shortages through research and planning
- Avoided production delays in coordination with materials planners
- Optimized utilization of labor and materials to forecast long-term production schedules
- Performed weekly requirement evaluations in coordination with material operations and planning teams
- Maintained and updated short- and long-term process records
- Ensured schedule regulation compliance with performance indicators
Solutions Specialist
R Wireless Verizon Wireless Premium Retailer
Bensalem, US
11.2020 - 09.2022
- Extensive customer service and sales experience
- Superior proficiency with e-mail Internet and MS Office applications such as Word and Excel
- Strong skills in building professional relationships with a diverse client base
- Outstanding facility in explaining and promoting product benefits and features
- Excellent oral and written communication skills
- High problem-solving and negotiation skills
QA
NorthTec
Feasterville, US
05.2018 - 01.2019
- Monitored product packaging, coordinated inspections for offsite locations
- Restructured and conducted pallet inspections, and maintained logs for management to review
- Weighed and tested incoming shipments, entered reports into access database
- Performed and documented visual and dimensional inspection and physical testing of incoming and in-process components and finished products
- Inspected product labels prior to use or storage
- Identified, labeled, and controlled nonconforming product during manufacturing processes
- Investigated in-process product and process non-conformance and effectively determining the scope of the non-conformance(s)
- Communicated to peers and manufacturing and maintenance personnel, and management the occurrence of in-process product and process nonconformity
- Maintained, used, handled, and verification of inspection, measurement, and testing
Education
College - Risk Management, Business Analyst
Temple University
Philadelphia, PA01.2025
Skills
- Soldering
- Financial analysis
- SAP
- CRM software
- SolidWorks
- Calipers
- Project management
- Laboratory
- Manufacturing
- Python
- Production Planning
- Schematics
- ERP systems
- Research
- Microsoft Excel
- E-commerce
- Supply chain
- Inside sales
- MRP
- Data collection
- Office Applications
- Customer service
- AutoCAD
- Sales
- CAD
- Windows
- Microsoft Outlook
- Bore gauges
Certification
- CCST, 12/01/23, Present
- Google Analytics, 06/01/21, Present
Languages
- Gujarati, Fluent
- Hindi, Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Manager
Shilpa's Kitchen
09.2023 - Current
Scheduling Coordinator
MPL
09.2022 - 09.2023
Solutions Specialist
R Wireless Verizon Wireless Premium Retailer
11.2020 - 09.2022
QA
NorthTec
05.2018 - 01.2019
College - Risk Management, Business Analyst
Temple University
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