Shiva Najafi

Work History

Prenuvo

08.2022 - 01.2023

Worked with some VIP or celebrity, with high degree of respect for privacy.
Maintained confidentiality of patient data and condition to safeguard health information.
Worked closely with patients to deliver excellent and direct individualized patient care.
Worked with patients to schedule tests and procedures.
Educated patients by explaining preparation instructions for upcoming procedures and tests.
Reviewed each step of patient care and made proactive adjustments to avert issues.
Reviewed medical charts and served as liaison between patient and doctors.
Built strong referral network by developing strategic relationships with general practitioners and internists.
Delivered excellent patient experiences and direct care.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Directed patients to exam rooms, fielded questions and prepared for MRI.
Implemented care and efficiency improvements to support and enhance office operations.
Oriented and trained new staff on proper procedures and policies.
Liaised with patients and addressed inquiries, appointment requests and billing questions.

Orchid Cosmetic And Wellness Center

06.2020 - 07.2022

Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Developed close working relationships with front office and back office staff.
Addressed and remedied all patient or team member issues.
Managed 7 employees with various personalities and from different cultures for 2 physician practice.
Consulted with healthcare professionals on business decisions.
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Developed policies and procedures for effective practice management.

Hyperthermia Cancer Institute

08.2019 - 04.2020

Responded to patient concerns and questions with compassionate and knowledgeable service.
Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
Collected and reviewed patient information to assess eligibility for special programs.

Offered simple, clear explanations to help clients and families understand treatment procedures.
Worked with patients to ascertain issues and make referrals to appropriate specialists.
Maintained current and accurate medical records for patients.
Organized paperwork such as charts and reports for office and patient needs.
Supported office staff and operational requirements with administrative tasks.
Completed and filed financial documentation for accounting purposes.
Demonstrated respect, friendliness and willingness to help wherever needed
Managed team of employees, overseeing hiring, training and professional growth of employees

101 Family Medical Group

02.2014 - 09.2018

Developed close working relationships with front office and back office staff.
Precepted newly hired medical assistants to train each on office procedures and important tasks.
Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Documented vital signs and health history for patients in clinic.
Triaged incoming calls for provider to determine caller's' needs for immediate appointments or scheduled visits.
Documented patient information in EMR & EHR
Audited samples and refrigerated medications to verify freshness and remove any expired packages.
Called and faxed pharmacies to submit prescriptions and refills.
Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Addressed and remedied all patient or team member issues.
Oversaw and managed 13 clinical and support staff in patient care activities while maintaining high level of staff morale and professionalism.

Macy's

Canoga Park, CA

02.2010 - 01.2018

Arranged merchandise to present visually appealing displays and attract clientele.
Greeted customers, helped locate merchandise and suggested suitable options.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Listened to customer needs and desires to identify and recommend optimal products.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Informed customers of current store promotions to encourage additional sales purchases.
Built customer loyalty and retention by delivering excellent shopping experiences.
Supported loss prevention goals by monitoring shopper behavior.
Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
Processed accurate credit, debit, check and cash sales transactions for more than 50 customers per day