Shiva Nand
Renton,WA
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager - ICT & Cloud Platform
Vodafone Fiji Limited
Suva, Fiji
07.2023 - 12.2024
- Collaborate with stakeholders to identify technology needs and propose innovative solutions.
- Stay updated on emerging ICT and cloud technologies to recommend advancements.
- Overseeing the annual ICT budget and ensuring cost-effectiveness
- Assuring all IT activities are performed within the parameters of applicable laws, codes, and regulations.
- Lead, mentor, and manage a team of ICT professionals and fostering skill development.
Team Leader - ICT & Cloud Services
Vodafone Fiji Limited
Suva, Fiji
06.2022 - 06.2023
- Lead specific aspects of ICT project deployment, ensuring adherence to best practices and industry standards.
- Provide hands-on assistance in setting up ICT systems, including hardware, software, and networks.
- Collaborate with technical teams to troubleshoot and resolve deployment challenges.
- Collaboratively develop and drive the strategy for Vodafone cloud services
- Allocate and Manage resources and project progress.
- Negotiate contracts with cloud service vendors to achieve cost-effective solutions
Senior Engineer - ICT & Cloud Services
Vodafone Fiji Limited
Suva, Fiji
01.2020 - 05.2022
- Manage Vodafone cloud platform (IaaS, PaaS & SaaS)
- Deploy and provide support for Private and Public Cloud Infrastructure as a service (IaaS)
- Design and deploy Cloud-based smart network SD-WAN solution for customers
- Manage and deploy Public and Private Cloud-based SaaS solutions (Office365, Gsuite, Rackspace)
- Networking -Work on network layer which includes configuring routing protocols, managing and deploying L3 and L2 network switches
- Capacity planning of the existing on-premises Cloud Infra
- Identifying, monitoring, and defining the requirements of the overall network security
- Determining the latest technologies and processes that improve the overall security
Engineer - ICT & Cloud Services
Vodafone Fiji Limited
Suva, Fiji
05.2018 - 12.2020
- Maintain security, backup, and redundancy strategies
- Provide 2nd level support to ICT customers
- Deploy and manage Email filtering solution for Customers
- System tuning & performance enhancement as part of the periodic exercise
- Manage and Deploy security solutions (Firewalls, End Users protection)
- Design business continuity plans and deploy disaster recovery and resiliency solutions
- Email Platform deployment, Cutover, and Migration-Hybrid Setup or Full migration from exchange on-premise to Office365
- Ensure the security of the server infrastructure by implementing industry best practices regarding privacy, security, and regulatory compliance
Assistant Engineer - ICT & Cloud Services
Vodafone Fiji Limited
Suva, Fiji
08.2016 - 04.2018
- Managing and monitoring all installed systems and infrastructure
- Installing, configuring, testing and maintaining operating systems, application software and system management tools
- Develop and maintain a set of documentation about the current environment setup, standard operating procedures, and best practices
- Provide 1st level support to ICT customers
- Liaise with vendors and other IT personnel for problem resolution
- Manage Co-location and hosted services
- Design and deploy Cloud-based Corporate WIFI Solutions for customers
- Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices
Data Specialist
Vodafone Fiji Limited
Suva, Fiji
06.2015 - 07.2016
- Configure APN on Mobile
- Mobile Device Testing
- Conduct Data Drives
- Plan Data Promotions
Trainee Desktop Support Engineer
Datec Fiji Limited
Suva, Fiji
12.2014 - 05.2015
- Provide Desktop Support
- Configure Emails at customer sites
- Conduct Monthly Maintenance at customer sites
- Deploy N-Computing at schools
Education
MASTERS IN INFORMATION SYSTEMS -
University of the South Pacific
Suva, Fiji05.2022
POSTGRADUATE DIPLOMA IN INFORMATION TECHNOLOGY - INFORMATION SYSTEMS
University of The South Pacific
Suva, Fiji09-2017
BACHELOR OF SCIENCE - COMPUTING SCIENCE AND INFORMATION SYSTEMS
University of The South Pacific
Suva, Fiji03-2015
Skills
- Infrastructure Management
- Capacity Scaling
- Solution implementation
- Security Solutions
- Network Support
- Technology Upgrading
- SAAS Solutions
- Critical thinking
- Disaster Recovery Planning
- Server Administration
- Project Management and Planning
- Public Cloud Administration
- WiFi Technology
- Mobile Device Management
Certification
- Cisco Certified Network Associate Routing and Switching (CCNA)
- VMWare Certified Professional 6.5 (VCP)
- Microsoft Certified: Azure Administrator Associate
- VSP - MBL (Mobility Management 2017)
- VSP Foundation 2017
- Certified Forcepoint Web Security Cloud Administrator
- NGN, Cloud Computing and Ultra Broadband
- PACNOG BGP and Peering
- CPD Certified - Customer Service Training
- Certified Professional: Hybrid Cloud Security. Public Cloud Protection - Kaspersky
- Fortinet Security Expert certification - NSE1, NSE2 and NSE3
- Office 365 Administration and Troubleshooting
- Arcserve Certified Technical Consultant
- AWS Certified Cloud Practitioner
- LogRhythm 302 AI Engine Fundamentals
- Microsoft 10997 - Office 365 Administration and Troubleshooting
- Oracle Cloud Infrastructure Foundations 2021 Associate
Languages
- English
- Hindi
References
- Vikash Prasad, Chief Technical Officer, Vodafone Fiji Limited, Suva, Fiji, (+679) 9998287, vikash.prasad@vodafone.com.fj
- Shaneel kumar, Senior Project Manager, DXC, Melbourne, Australia, (+61) 413596604, shaneel.kumar@dxc.com
- Reenesh Latchman, Manager IT, Water Authority of Fiji, Suva, Fiji, (+679) 9929125, reenesh.latchman@waf.com.fj
Projects
- Build New Cloud Platform- hyper converge Cloud (Data Center – Disaster Recovery Center) for Vodafone Fiji Limited.
- Build Security Solution Portfolio consisting (UTM, LogRhythm, VMware Carbon Black, Microsoft Defender, Email, Network etc.) Vodafone Fiji Limited.
- Migrations & Management for Emails, Servers, Networks, Security for Vodafone Fiji, Jacks of Fiji, Vinod Patel, Courts Fiji, Government of Fiji etc.
- Migration of server from on-premise to Oracle Cloud for Jacks of Fiji, Courts, Water Authority of Fiji,RC Manubhai and Dayal Steels.
- Build & Manage Private Backup & Restoration, DR, Venerability Assessments, of On-premise Infrastructure for Jacks of Fiji, Gov of Fiji Ministry, Vinod Patel, Courts, etc.
- Deployed Infrastructures for Ecommerce Applications such as M-paisa, VitiKart, Pacific Top, Tap to Pay services for Vodafone Group (6 Island nations- Fiji, Vanuatu, Samoa, Cooks, Kiribati, PNG,) (Onsite & Remote).
- SDWAN Deployment & Management for Vinod Patel Group, Jack of Fiji Group, Courts Group, Water Authority of Fiji, National Fire Authorities.
- Multi-Cloud Integration & Management - Networking for Oracle, MS Azure, Google Cloud.
- Set up of green field ICT Network for Vodafone PNG (Onsite).
- Deploy & Manage Microsoft 365 Applications & Services to more than 100 Customers.
- Samsung Knox (MDM) deployment for Salvation Army and Ashabhai.
- WiFi Solution and Captive portal deployment for ANZ and Hot Bread Kitchen
Timeline
Manager - ICT & Cloud Platform
Vodafone Fiji Limited
07.2023 - 12.2024
Team Leader - ICT & Cloud Services
Vodafone Fiji Limited
06.2022 - 06.2023
Senior Engineer - ICT & Cloud Services
Vodafone Fiji Limited
01.2020 - 05.2022
Engineer - ICT & Cloud Services
Vodafone Fiji Limited
05.2018 - 12.2020
Assistant Engineer - ICT & Cloud Services
Vodafone Fiji Limited
08.2016 - 04.2018
Data Specialist
Vodafone Fiji Limited
06.2015 - 07.2016
Trainee Desktop Support Engineer
Datec Fiji Limited
12.2014 - 05.2015
- Cisco Certified Network Associate Routing and Switching (CCNA)
- VMWare Certified Professional 6.5 (VCP)
- Microsoft Certified: Azure Administrator Associate
- VSP - MBL (Mobility Management 2017)
- VSP Foundation 2017
- Certified Forcepoint Web Security Cloud Administrator
- NGN, Cloud Computing and Ultra Broadband
- PACNOG BGP and Peering
- CPD Certified - Customer Service Training
- Certified Professional: Hybrid Cloud Security. Public Cloud Protection - Kaspersky
- Fortinet Security Expert certification - NSE1, NSE2 and NSE3
- Office 365 Administration and Troubleshooting
- Arcserve Certified Technical Consultant
- AWS Certified Cloud Practitioner
- LogRhythm 302 AI Engine Fundamentals
- Microsoft 10997 - Office 365 Administration and Troubleshooting
- Oracle Cloud Infrastructure Foundations 2021 Associate
MASTERS IN INFORMATION SYSTEMS -
University of the South Pacific
POSTGRADUATE DIPLOMA IN INFORMATION TECHNOLOGY - INFORMATION SYSTEMS
University of The South Pacific
BACHELOR OF SCIENCE - COMPUTING SCIENCE AND INFORMATION SYSTEMS
University of The South Pacific
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