Summary
Overview
Work History
Education
Skills
Areas Of Interest
Personal Information
Summerinternshipproject
Hobbies and Interests
Languages
Timeline
Generic

Shivam M. Jani

Des Plaines,IL

Summary

To create value and recognition on work place by producing the best result for the organization through synchronize and hard work. Professional passenger service specialist with strong focus on safety, efficiency, and customer satisfaction. Adept at collaborating within team to ensure smooth operations and adapt to changing circumstances. Skilled in communication, problem-solving, and handling diverse passenger needs with empathy and professionalism. Reliable and driven by results, consistently delivering high standards of service.

Overview

8
8
years of professional experience

Work History

Passenger Assistant Agent

United Ground Express
08.2022 - Current
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Answered questions regarding flight schedules, travel routes and arrival times.
  • Improved passenger satisfaction by providing exceptional customer service and promptly addressing inquiries.
  • Collaborated effectively with team members to ensure smooth operations during flights and layovers.

Asst.branch manager

Tradebulls securities PVT Ltd.
03.2017 - 02.2022
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Education

Master of Business Administration - Financial services

CMS
03.2016

Bachelor of Commerce - Commerce

Gujarat College
03.2014

Higher School - Commerce

Sadhana Vidhyalaya
03.2011

Skills

  • Reliability and punctuality
  • Patience and Tolerance
  • Customer Service-Oriented
  • MS Office
  • Word
  • Excel
  • Power Point
  • Currency NISM certification
  • Derivative NISM certification

Areas Of Interest

  • Planning
  • Organization
  • Leadership skills

Personal Information

  • Father's Name: Manojkumar Jagdishchandra Jani
  • Date of Birth: 06/01/94
  • Gender: Male
  • Nationality: Indian

Summerinternshipproject

Money Plant Finmart Pvt Ltd., A study of Survey analysis on investor behavior in Ahmedabad city.

Hobbies and Interests

  • Playing Pool
  • Snooker

Languages

Gujarati
Native or Bilingual
Hindi
Professional Working
English
Professional Working
Urdu
Professional Working

Timeline

Passenger Assistant Agent

United Ground Express
08.2022 - Current

Asst.branch manager

Tradebulls securities PVT Ltd.
03.2017 - 02.2022

Master of Business Administration - Financial services

CMS

Bachelor of Commerce - Commerce

Gujarat College

Higher School - Commerce

Sadhana Vidhyalaya
Shivam M. Jani